Job description

Come join our team!

UPP Global is a growing full-service parking management company with expertise in all verticals of parking. We are active in 9 states along the Eastern Seaboard with over 280 locations! We are looking for a Valet Shift Supervisor for our new hotel opening in Tampa, FL. Now is the right time to become a team member at UPP Global!

** No need to wait until payday to access your earned wages! UPP offers pay on demand through PayActive! **

Hiring ALL shifts!

Earn $17 - $25+/hr. (Combination of base hourly wage and CASH TIPS!)

The Valet Shift Supervisor orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Valet Shift Supervisor has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Shift Supervisor is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

Responsibilities:

• Leads the Team in delivering high levels of guest service
• Promotes a teamwork philosophy through leading by example and effective communication skills
• Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
• Acknowledges and greets guests immediately upon arrival to create favorable first and last impressions
• Delivers Aggressive Hospitality to guests
• Addresses guests using the appropriate greeting for the site
• Opens all vehicle and hotel doors for guests
• Checks in arriving guests and explains vehicle parking and retrieval procedures
• Runs at top speed to park and retrieve vehicles while driving slowly and cautiously
• Posts up in appropriate areas when not assisting guests or completing other tasks
• Conducts an effective room presentation when providing bell services for guests
• Assists with the delivery and pick up of items to guest rooms
• Assists guests with directions, taxis, reservations and other inquiries
• Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information
• Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager
• At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method

Safety and Loss Prevention:

• Demonstrates knowledge of site-specific safety and security procedures
• Practices preventative safety procedures and follows established safety procedures as set forth by UPP
• Reports all accidents and incidents to the Account Manager or another designated member of management
• Reports all potential hot spots and safety concerns to the Account Manager
• Uses only equipment trained to use and operates all equipment in a safe manner
• Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
• Completes ticket information including key tag, guest folio, location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
• Completes incident reports that are detailed and strictly factual
• Secures all keys on a belt clip or in a locked key box
• Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance
• Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
• Protects guest confidentiality in accordance with HIPPA requirements
• Maintains the security of customer financial and indentifying information
• Leads the workgroup in facilitating a safe working environment

Administrative:

• Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
• Identifies and collects revenue for all vehicles
• Completes accurate cash drop slips and cash drop envelopes
• Completes the shift report and other shift paperwork with detail and accuracy
• Reconciles revenue and tickets at the end of every shift
• Reports to the Account Manager methods for improving operating procedures and overall efficiency
• Effectively communicates information to the work group

Systems and Standards:

• Completes all tasks in a timely manner as instructed by the Account Manager
• Adheres to the work schedule in completing and performing assigned tasks
• Cooperates with management and coworkers to ensure that services can be maintained to meet the needs of the customer
• Maintains clean, neat work environment including all surrounding areas of drive, valet desk, parking area, wheelchairs, bell carts, bell closet, trash receptacles and ash urns
• Creates and maintains an atmosphere of warmth, personal interest and positive emphasis
• Treats guests and fellow associates with courtesy, respect and dignity
• Follows all appearance standards as set forth by UPP, including complete approved pressed uniform
• Follows all attendance standards as set forth by UPP, as required by the scheduling which may vary according to business needs

Requirements:

• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HS Diploma or Equivalent
• Manual transmission driving skills preferred
• Must have and maintain a valid driver's license and clean driving record
• For insurance purposes, must be at least 18 years of age and must be able to pass a criminal background, driving record history check and drug screen test

Benefits:
Both part & full-time employees accrue paid time off beginning on their first shift. In addition, employees working 30 hrs. or more each week are eligible for our benefits package including:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Account
• Company paid life, AD&D, STD & LTD insurance
• Paid Time Off
• Holiday pay
• Retirement savings with company match up to 6%
• Employee Assistance Program
• Gym Reimbursement
• PayActive**

****PayActiv provides on-demand instant access to YOUR EARNED WAGES as a benefit through your employer. It is NOT A LOAN, has NO HIDDEN FEES, and DOESN’T NEED A CREDIT CHECK. Access the money you have earned before payday. All employees are eligible!

UPP is an Equal Opportunity Employer (EEO) that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO/M/F/V/D).

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

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