Job description

VCA Valley Animal Hospital & Emergency Center is seeking a dynamic individual with proven experience in business development to join our team as a Patient Care Coordinator.

The goal of the Patient Care Coordinator is to cultivate, develop, and advance unique relationships with the referral community and potential referral base (rDVM), as well as maintain internal invoices/client relationships of hospitalized pets. VCA Valley Animal Hospital & Emergency Center features a knowledgeable and caring support staff, and talented ER team, and a management team dedicated to delivering the highest quality patient care and exceptional client service.

Job Responsibilities:
o Collaborate with Hospital Leadership on referral base status and strategy in order to build preference and increase referral revenue.

o Prioritize, schedule, and track rDVM interactions and account for progress with data analysis.

o Represent the VCA Brand professionally and knowledgeably.

o Daily charge capture for all hospitalized pets, daily updates to pet owners in coordination with Staff Doctors as well as coordination with Staff Doctors on preparation of client facing materials, i.e., discharges, etc.

o Review/Auditing of all closed invoices and medical charts, working under the guidance of the Hospital Operations Director

o Working with the Hospital Operations Director, fulfill rDVM marketing needs to streamline referral. Prioritize, develop and deliver timely marketing materials and digital communications for VCA Valley Animal Hospital & Emergency Center to referral community.

o Work directly with clients via presentation of treatment plans and collect funds from clients as needed.

o Assist Hospital Operations Director to maintain hospital website and social pages with timely and updated information.

The Ideal Candidate will possess the following qualifications/qualities:

o Proven self starter with excellent time-management skills and a solutions-oriented work ethic.

o Ability to communicate clearly and effectively one-on-one and in groups.

o Excellent computer skills including MS Office Suite, Web Content and Social Media.

o Outgoing, engaging, and team-oriented attitude with problem-solving skills.

o Extensive Background in Veterinary Medicine/Veterinary Technology Required.

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