You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

The Vendor Implementation Manager will work closely with key stakeholders to understand and operationalize project requirements. They collaborate with the Vendors to ensure that requirements are vetted and implemented appropriately to ensure adherence to commitments. Additionally, they are accountable for the general implementation strategy, framework and tools, general reporting and communication, project leadership, process improvements and developing and implementing best practices. This role may support implementations for Medicaid growth and/or regulatory.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Read, understand, and assess RFP responses and materials, with the goal of identifying and documenting vendor operational implications
• Accurately assess and interpret customer needs and requirements
• Participate on RFP & Growth Opportunity preparation/readiness calls and serve as lead regarding vendors that will support the opportunity
• Manage Implementation of vendors in conjunction with Project Leads, Health Plan & Functional Leads
• Create and manage project plans, risk trackers, and other standard project management documentation
• Collaborate with Vendor IT Operations - participate on platform readiness calls, assist with IT issue resolution/escalation for vendors, approve necessary platform requirements/solutioning documents
• Participate, as necessary, in meetings/discussions with vendors regarding state/program requirements
• Lead completion & approval process for vendor Service Level Agreement documents
• Build & maintain strong working relationships with medical vendors, both internal and external
• Solve complex problems and/or conducts complex analyses based on data and facts
• Proactively anticipate issues and facilitate resolution
• Reviews the work of others
• Develops innovative approaches
• Sought out as expert
• Serves as a leader/ mentor

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of vendor implementation and/or management experience
• Experience with delegated subcontractor (vendor) arrangements, compliance and/or delegated subcontractor oversight
• Experience in a matrixed environment on highly complex projects
• Knowledge of business processes that impact claims administration, provider call center, network development and technology data interfaces.
• Experience with demonstrated project management, change management, and execution skills
• Experience applying and deploying processes, templates, and standards
• Proficiency in Microsoft Excel
• Proficiency in Microsoft Access
• Proficiency in Microsoft PowerPoint

Preferred Qualifications:

• Understanding of Medicaid operational and regulatory expectations
• Medical Vendor transportation experience
• Experience in:
  • Provider Network
  • Credentialing and Re-Credentialing
  • Claims Administration and Encounters Submission
  • Benefit Administration
  • Member and/or Provider Call Center
  • Utilization Management and/or Prior Authorization Decision Making
  • Appeals & Grievance support

Soft Skills:

• Ability to work with little direct supervision and drive results with disciplined follow-though
• Ability to communicate effectively with various levels of leadership

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.

California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $67,800 - $133,100.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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