Job description

MoveDocs is looking for a highly responsive, goal-oriented individual who will bring significant energy and drive to directly impact a growing business. The VP, Service Delivery Operations will manage the MoveDocs Operations team. The Operations team supports the processing, underwriting, servicing, and collections efforts for all medical lien products. The VP, Service Delivery Operations will become a subject matter expert, will develop improvement recommendations, and lead the implementation of solutions with the goal of creating a more efficient, cost effective and scalable operation. The successful candidate will be strategic, analytical and execution oriented, leading innovation and process improvement to improve the capability and performance of the team. This leader will partner and collaborate cross functionally with peers to solve business problems and is expected to communicate regularly with the executive team.

The qualified candidate will be expected to lead a multifunctional team, drive change efforts, and motivate a capable and tenured team in a high-growth environment while optimizing team performance through effective communication, change management, mentoring, performance management, reward & recognition, and coaching. This position will report directly to the EVP, Medical Lien and will be based out of MoveDocs’ Las Vegas office.

Responsibilities:

• Provide leadership of all aspects of Med Lien Operations
• Assess current operations performance and processes, recommend, and implement improvements to enable scalability, and efficiency
• Develop approaches to ensure that changes cascade through systems and operations smoothly, are monitored for appropriate outcome and are modified as needed
• Lead strategic efforts to improve collection rates, drive efficiency and enhance the experience while controlling costs
• Ensure alignment, craft, and communicate status and project activities to executives
• Work with operations analysts to source & compile data and determine impacts and actions necessary to assess and maintain operational performance
• Communicate directly with clients (Attorneys & Medical Providers) to enhance the relationship and promote growth while balancing business needs
• Establish KPIs and reporting/analytics to measure performance and create accountability
• Drive the research and deployment of solutions and corresponding business processes to enhance efficiency
• Create competitive compensation plans in order to drive performance, employee retention and scalability
• Provide leadership as an exceptional leader of people, developing talent, setting direction, and deploying resources effectively

Requirements:

• Bachelor’s degree required. MBA or advanced degree preferred
• Track record of success in working with and leading change in high growth mid-size businesses
• 5+ years in healthcare collections or revenue cycle management or financial services operations experience
• 7+ years leading teams of 20+ within mid-to-large sized companies
• Must be process and metrics oriented, well-organized, highly motivated, and self-directed with the ability and desire to have real impact on an organization
• Strong organizational, analytical, and interpersonal skills
• Excellent communication skills, externally and internally
• Technical proficiency, project management skills, curiosity, and ability to influence others Prior experience working within an entrepreneurial, acquisitive, fast growth company is a distinct plus Experience in personal injury on either healthcare side or legal side is a huge plus

Benefits:

MoveDocs offers competitive compensation, and benefits that includes medical, dental, vision and life insurance plans, plus a company 401k and paid time off.

About Us:

MoveDocs is a technology-enabled services company designed to be an end-to-end solution for personal injury law firms and healthcare providers. Founded in 2003, we’re focused on helping uninsured and under-insured patients gain access to healthcare they need but cannot afford. We have relationships with hundreds of medical providers across the country and we’re just getting started. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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