ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That's no easy task, which is why we're so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America's #1 sports betting app
• FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION:
Our roster has an opening with your name on it

FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Host to look after our most important clients.

As a VIP Host, you will build a portfolio of high net worth customers by reviewing daily reports, identifying customers who have a high volume of play, and inviting them to the VIP program. After initial interaction with these customers, you will build strong relationships in order to increase their loyalty and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gambling industry.

THE GAME PLAN:
Everyone on our team has a part to play

• Manage a portfolio of High Value Players
• Provide an enhanced proactive one stop service to encourage loyalty
• Develop relationships and offer tailored rewards through regular correspondence
• On-board new VIP players into a Loyalty Program
• Work alongside our Product and Operations teams to enhance player experience and drive share of wallet
• Meet pre-determined productivity, quality, and Service Level Agreement targets
• Meet and host VIP's at Hospitality events

THE STATS:
What we're looking for in our next teammate

• 1-3+ years of experience in customer service field preferred
• Excellent verbal and written communication skills
• Online gaming experience preferred
• Business to Customer Sales experience preferred
• Passionate about providing top level service
• Confident and people focused personality
• Enthusiastic, self-motivated, and a thirst to learn
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours
• Travel for this role is expected around 25% of the time

THE CONTRACT:
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

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