Job description

About OmniCare365

OmniCare365 is a trusted outsource customer care company with an authentic people first mentality. We pride ourselves on aligning with our Clients to provide exceptional brand value with customers through every experience.

We are seeking full time Temporary Customer Care agents to join our team. Temporary employment will last approximately 90 days. This time frame is subject to change based on Client needs.

Applicants will be subject to a 7 year background check and OIG/SAM/OFAC and Medicaid Exclusions check.

Position Summary

• Complete inbound Member Services calls and order processing for Over the Counter Benefits with Medicare Advantage members.
• Health Care Industry.
• Full-time needed (30+ hour per week).
• Temporary work lasting approximately 90 days.
• Use your own equipment and internet.

Computer and Internet requirements:

• Internet speed must be at least 10 mbps upload and 20 mpbs download.
• Processor: Intel i3, AMD Athlon Pro 200U or equivalent
• Operating System: Windows 10 or higher (no tablets or Chromebooks) or Mac OS 10.14 Mojave or higher.

NOTE: Windows 10 Home S-mode is not allowed – to check your Windows 10 Edition and to disable S-mode, refer to https://www.hellotech.com/blog/what-is-windows-10-s-mode-and-how-to-turn-it-off.

• RAM Memory: 8 GB of RAM
• Hard Drive Storage: Minimum 64 GB HD, 30 GB free
• Screen Resolution: 1366 x 768 or higher suggested

Position Responsibilities

• Maintain accurate documentation and updates in all required systems for each call.
• Process all correspondences with adherence to the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
• Knowledge, understanding, and compliance with company policies and procedures.
• Perform job duties in accordance with the organization's information security policies.
• Individual accountability for performance.
• Report security events or potential events or other security risks through the incident reporting procedures.
• Other duties as assigned.
• Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.

Education and Experience

• High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
• Previous customer service and healthcare knowledge preferred.
• Understanding of health insurance is a plus.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills.
• Excellent interpersonal and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to adapt to a flexible schedule.

Experience:

• Call Center: (Preferred)
• Customer Service: 6 months (Preferred)

Work environment:

• Office
• Computer usage
• Sedentary

Schedule:

• Full Time shifts.
• The project is open 7 days a week. Looking for 7 am to 10 pm (central time) shift availability.

Communication method(s) used:

• Phone

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

OmniCare365 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OmniCare365 is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact Human Resources at 580-262-4350.

Job Types: Full-time, Temporary

Pay: $15.00 per hour

Benefits:

• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Remote

Application Question(s):

• Do you consent to receive text messages from OmniCare365 about this position?

Experience:

• Call Center: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.