Virtual Patient Access Specialist II - Remote - Patient Access Services
Full Time
Griffin, GA 30223
Posted
Job description
Overview
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities
The Virtual Patient Access Specialist II is a remote position reporting to the Patient Access Services Virtual Access Center leadership.
This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors. Conducts timely and accurate virtual registration process which includes interviewing patients for all pertinent account information and verifying insurance coverage. Using e-signatures, obtains all necessary customer consents/attestations. Always maintains professionalism and provide excellent customer service.
May use webcam to register
Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles. Verifies insurance benefits and coverage for inpatients and outpatient visits. Responds to customer requests and answers questions regarding various service and account information. Analyzes and rectifies customer concerns using established procedures. Uses computer to access and/or update customer records.
Verifies and posts transactions.
Follows established procedures for processing phone or credit card payments and closing daily batch, etc. Sorts and files various documents. Assists with general hospital information and directions to departments within and outside of the WHS facility. Establishes financial arrangements to reduce financial risk for WHS, helping to ensure that WellStar is reimbursed for its services. Is in good standing with all hospital policies including those related to attendance and staff development.
Is a role model to all staff members, physicians, patients, and visitors in guest relations. Demonstrates positive attitude about WellStar, staff and physicians. Actively participates in Quality Improvement processes in the employee respective department.
P.A.S. Certification is Required To Apply
Minimum Certification:
Certified Revenue Cycle Representative* (CRCR),
- CPAR or CHAA are acceptable minimum certification to start and CRCR must be obtained within 120 days of hire.
Qualifications
Required Minimum Education: High School Diploma (HSD) or GED
Preferred Education: Associate degree
Required Minimum Experience: One years’ experience in healthcare, or institutional work setting.
Preferred Minimum Experience: 2 years of related experience in a healthcare Revenue Cycle and/or Call Center setting. Proficient in current electronic medical record system; EPIC experience is preferred.
Required Minimum Skills: Computer/data entry experience. Ability to communicate with various members of the healthcare team. Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.
Required Minimum Certification: Certified Revenue Cycle Representative* (CRCR)
- CPAR or CHAA are acceptable minimum certification for hire, and CRCR must be obtained within 120 days of hire.
Other: Mandatory completion of:
Patient Access Services (PAS) Operations Onboarding Training followed by a minimum passing score of 90% on final exam within 45 days of hire. Staff who do not pass will no longer meet the minimum requirement and will subsequently have the option to meet with the Talent Acquisition Specialist to assess other positions available within the health system.
PAS employees who successfully complete the PAS onboarding exam will have the option to progress through enrollment to the WHS Enterprise Membership - HFMA Certification program, subject to PAS leadership approval.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.