Job description

Visa-Arrival Coordinator

The Visa/Arrival Coordinator (VAC) prepares, guides, and is in constant contact with arriving students during the enrollment process to ensure a smooth transition to becoming a student at Epic Flight Academy, collaborating with the
student, Epic employees, and government agencies.
Duties/Responsibilities:

• Keep consistent contact with incoming international and domestic students to facilitate the transition to Epic

Flight Academy and assist with completion of all enrollment steps required before arrival

• Create, organize and maintain an interactive spreadsheet for incoming students (updating on a daily basis)
• Prepare and submit monthly student forecast report
• Guide students through the I-20/M-1 Visa/TSA process
• Update electronic records and spreadsheets, as necessary, through each step of the transition/arrival process
• Prepare detailed enrollment packets, to include legal documents required by the federal government
• Schedule and conduct arrival appointments
• Work with housing manager to coordinate housing accommodations for arriving students as necessary
• Coordinate student arrival, requesting itinerary and populating arrival information on the google calendar
• Notify the Recruiter Specialist, and Housing Manager (if necessary) to ensure safe/efficient arrival, that

transportation from the airport is confirmed and housing arrangements are made

• Facilitate payments related to visa processing
• Assist with orientation and confirm that all students have begun training as requested

Required Skills/Abilities:

• Ability to navigate computer and online CRM style systems
• Excellent communication skills & grammar
• Attention to detail/Self-motivated/Strong team player/Ability to multi-task
• Proficiency with Excel, Word, Google Sheets
• Above-average typing skills
• Experience working with government-regulated processes
• Knowledge of Visa regulations
• Understanding of various cultures and ability to communicate with non-native English speakers

Preferred Qualifications

• Chat System Experience
• Secondary education or college admissions experience
• Bilingual preferred
• Experience with Copper, Salesforce, or similar CRMs
• Knowledge of the aviation industry
• Experience with “shared document” creation and use

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• New Smyrna Beach, FL 32168: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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