Diversity, Equity, Accessibility, and Inclusion at Getty: Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Job Summary:

Our Visitor Services Associates support all functions and posts under the Visitor Services area. This may include assisting with parking operations and ticketing, handling general information calls, ticketing for events, assisting with business visitors, staffing the information desk, the coat check, the audio guide distribution desks, ticket offices, event welcome tables and ushering duties at performance and lecture events, among other tasks. They may be required to work with cash handling and financial transactions.

As a Visitor Services Associate, you will be expected to provide excellent customer service and assist with general information and directions.

• $22.00 per hour
• Don’t drive to work, relax in a Getty sponsored vanpool! Getty pays 100% of the monthly vanpool fees.
• Our generous transportation program also includes Metro/Bus reimbursements.
• Immediate healthcare benefits are available to all Full-Time new hires.
• Access to Educational Assistance after 12 months of employment.
• On-site Fitness Center and free membership to Wellbeats
• Getty matches the first 5% of employee contributions to retirement plan. Additionally, Getty contributes an additional 6% of employee’s annual salary.
• Paid time off includes vacation, sick, personal and holiday pay
• Staff are invited to view select exhibitions before they are open to the public.
• Staff discounts at our Cafe, Coffee Carts, Museum Store

Major Job Responsibilities:

• Applies basic knowledge of visitor services to routine tasks
• Provides assistance to visitors and staff in the Parking Office
• Responds to general questions and visitor needs including providing wheelchairs, strollers and umbrellas
• Maintains appearance of public transition spaces
• Distributes, collects and provides basic maintenance of audio guides and assisted listening devices
• Provides coverage in the Call Center and information desks by answering questions, providing information and assisting with ticketed events
• Assists with groups, school groups and events at both locations

Qualifications:

• High School/GED
• Minimum 1-2 years related experience including cash handling
• Valid California drivers license with fewer than 3 DMV points

Requirement: All employees must be fully-vaccinated against the COVID-19 virus as a condition of employment. Exemptions from this requirement as a reasonable accommodation due to medical contraindication, disability or sincerely held religious belief or practice will be considered. Knowledge, Skills and Abilities:

• Basic computer skills and demonstrated experience with office software and email applications
• Performs routine support tasks that require familiarity with staff, projects, programs, methods and practices
• Applies basic knowledge of policies, practices, procedures and other information to routine tasks in core area of responsibility
• Fluency in one or more foreign language preferred
• Strong customer service/interpersonal skills

Benefits and Perks:

• 
  Medical, Dental & Vision – Getty pays 75%-95% of the premium, depending on the plan elected. Coverage starts on date of hire.
• 403(b) Plan – with up to 5% Employer Match
• Getty contribution of 6% to 401(a) plan
• Educational Assistance
• Vacation, Sick and Personal Days
• Many positions have bi-weekly Off-Fridays
• 12 Paid Holidays
• On-Site Fitness Center at Getty Center
• Community Involvement

Equal Opportunity Employer: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.