Job description
Merge Storytelling and Technology
We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.
Promote Health, Wealth & Happiness
We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.
Partner with Clients of Iconic Brands
MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco's Pizza to name a few.
Work with Poets and PHD's
With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD's which enables clients to think higher and feel deeper about their customers.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.
As our VP, Client Service Leader, you will…
Be Accountable and Responsible
- Partner with MERGE Service Offering leaders and Client team to deliver the best in class integrated solutions to your clients
- Define insights based on campaign activity and corresponding digital strategies
- Develop and manage strategic plans that establish relationships network-wide, identify and mitigate threats, identify opportunities and raise our strategic role with your client's business leaders
- Understand your client's business and partner to identify long term goals and objectives
- Manage multiple pieces of business and projects simultaneously
- Develop and deliver presentations to both senior-level clients and colleagues in support of client business and/or agency business
- Partner effectively with strategic planning, creative, and program management team members to help effectively and efficiently deliver against scopes as defined by business requirements and budget
- Guide the design and development team from initiation through completion
- Understand your client business beyond advertising and provide strategic considerations/solutions as required
- Obtain client feedback and drive increases in client satisfaction and engagement
- Pleasant and engaging client-facing communication skills and personality
- Attract, develop, and retain talent building a track record of developing leaders
These are the qualifications we're looking for
- 15+ years of client service, digital marketing, or account management experience and 10+ experience in a leadership role
- Experienced client-facing digital leader with high-performing digitally-focused demand generation campaigns including personalized email, SMS and website
- Strong business intelligence and campaign analytics acumen to create an optimized campaign performance culture among the integrated team that drives results
- Solid understanding of paid media channels and their interrelatedness to drive high-performing full-funnel campaign initiatives
- Ability to harness analytics, media, UX, strategy and creative resources toward high-performing campaign strategies and implementations
- Customer journey acumen with focus on definition of key triggers, conversion strategies and content in all channels including the website and other online experiences
- Ability to tell compelling campaign performance stories working with analytics and media
- Excellent listening and presentation skills
- Pleasant and engaging, client-facing, verbal and written communication skills
- Ability to lead and operate in a matrixed organization
- Proven track record of delivering business results and integrated organic solutions based off client goals
- Natural problem solver who thrives in an entrepreneurial environment
#LI-CP1
And here's how we live our values at MERGE
- Mastering our craft
- Delivering with a growth mindset
- Collaborating for shared success
MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!
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