To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Supervises administrative/technical support staff engaged in Vehicle Titles and Registration (VTR) related work activities in the Fort Worth Regional Service Center in support of the Texas Department of Motor Vehicles (TxDMV). Work involves but is not limited to the scheduling and coordination of daily operations, overseeing detailed update of applicable databases, and preparation of information and documents. Work requires contact with governmental officials, private entities and the public. Employees at this level are virtually self-supervising and assume direct accountability for the work product.

ESSENTIAL DUTIES

Oversees vehicle titles and registration customer service-related activities; plans, organizes, schedules and coordinates daily operations; prioritizes and monitors status of workload activities.

Oversees, plans, coordinates and monitors staff performance and development and conducts training activities.

Supervises staff which involves processing personnel actions, performance reviews, hiring, and coaching staff.

Provides information, answer questions, prepares and oversees preparation of responses, reports and/or correspondence.

Ensures compliance with applicable laws, rules and regulations.

Interprets policies, procedures, court opinions and applicable laws.

Recommends program guidelines, policies, procedures and regulations for program activities.

Prepares, monitors and executes budget for assigned regional service center.

Drives and travels to attend meetings, seminars, conferences and as required attends/testifies at court hearings.

Researches, analyzes data, and corresponds or confers with other VTR staff, public or private entities, and other governmental agencies to provide information and advice on program activities.

Identifies, analyzes and solves vehicle identification and/or administrative problems or situations.

Represents the department to county government or law enforcement authorities, automobile dealers, salvage yard owners, trucking carriers and the public.

Prepares and makes presentations for dealers, county tax offices, law enforcement personnel, and other stakeholders.

Performs other job-related duties as assigned.

ADDITIONAL INFORMATION

Job offer and continuation of employment is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver’s record check.
• Compliance with Selective Service registration for males ages 18-25.

Veterans:

If selected for the position the following must be provided for proof of veterans’ preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

Submission of Application:

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application, but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.

MINIMUM REQUIREMENTS

Education and Experience

Bachelor’s degree from an accredited college or university or the U.S. equivalency thereof plus five (5) years’ experience in high volume customer service or motor vehicle related programs. Additional experience may be substituted for Bachelor’s degree on a year per year basis. Experience and education may be substituted for one another.

Must have three (3) years managerial/supervisory experience. Lead worker/coordinator or project lead work experience may be substituted for managerial/supervisory experience on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)