Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, they are a part of our extended family. Come be a part of all the fun we are having!

This position exists to provide prompt, courteous service throughout our Guests’ dining experience.

Summary of Major Job Duties and Responsibilities

• Take food orders, serve food, and answer Guest questions about menu items and pricing
• Perform side work, including but not limited to rolling silverware, preparing items for the next day’s service, and maintaining dining room cleanliness
• Serve food that complies with expected quality, quantity, and presentation while following state and local health code requirements
• Perform related cash handling procedures when applicable
• Assist with restaurant seating, suggestive selling, bussing tables, side work, sweeping dining areas, etc., as needed
• Greet each Guest cordially; treating each Guest as an individual
• Provide continuous service and attention to detail; thanking Guests when presenting the check to ensure Guest satisfaction
• Willingness to work at different locations on Park
• Learn about park operations to answer guest questions concerning Park layout and menu item availability
• Understand and practice safe food handling at all times
• Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
• Follow all procedures/standards affecting Culinary financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner.
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Security Standards.

Management reserves the right to change and/or add to these duties

Personality and Attitude Requirements

• Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work and must show appreciation to others
• Must display a positive attitude and good judgment to make sound decisions
• Must be willing to constantly improve
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to remain attentive and alert
• Must tolerate a fast-paced, hectic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be engaging and friendly
• Must have a sense of urgency

Essential Functions Necessary to Perform Job Duties

• Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to tolerate a fast-paced, hectic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to work outdoors
• Able to move about in confined areas
• Able to stand, balance, kneel, stoop and bend to maintain clean work environment and serve guests
• Able to see near and far to safely operate equipment and negotiate work environment
• Able to reach high and low to get supplies
• Able to make decisions by analyzing information allowing on-the-spot correction of Guest concerns
• Able to tolerate extreme heat, extreme cold, and humidity necessary to work in kitchens, walk-ins, freezers, climate changes and work outdoors
• Able to tolerate approved Ecolab detergents and chemicals necessary to clean/sanitize equipment and environment
• Able to remain calm while handling a large number of guests at one time, changes in work schedule and job assignments.
• Must be able to lift 30 pounds with or without 2-person lift; 30+ pounds require a 2-person lift
• Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
• Must comply with all Health Dept., ServSafe, and Company regulations pertaining to safe food handling procedures

• Must be at least 16 years old
• At least 6 months of food service experience
• Must be able to pass a post-offer background check and drug screen
• Basic computer skills

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.