True Homes is one of the largest homebuilders in the Carolinas and we're growing! Because of this tremendous growth, we are searching for a Warranty Technician or as we call it, a Client Services Advocate, to join our team in the Summerville, SC area. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and workplace culture, please apply now!

The Client Services Advocate is responsible for ensuring that each client’s experience, during their Warranty period, is a uniquely exceptional experience. The Client Services Advocate efficiently and effectively reviews, completes, manages, and resolves warranty and courtesy services. The Client Services Advocate also acts as an advocate for our clients and represents True Homes with the highest level of integrity, character, professionalism, courtesy, and ethics.

Responsibilities:

• Owns the client experience, communication, and expectations from closing through warranty period
• Establishes proper warranty expectations with every client by communicating throughout the process
• Manages scheduling and timely completion of warranty requests for every client so that when work is scheduled, it is completed on the first trip

• Documents and tracks all client services through completion using Punchlist Manager Software
• Monitors and manages trades for responsiveness, professionalism, and quality of work performed
• Ensures quality standards are being met on all warranty repairs
• Ensures that root causes of issues are being identified and reported
• Ensures that all processes and administrative procedures are followed consistently, completely, and accurately
• Practices True Lean culture to eliminate waste
• Completes all work necessary, required or appropriate, independently without the need for other trades
• Practices financial responsibility at all times when dealing with Trade Partners and warranty repairs
• Performs other duties as needed or required

Results/Accountability:

• Establishes proper warranty parameters by owning the client experience, communication, and expectations
• Ensures inspection dates with homeowners regarding potential warranty items are met 100% of the time
• Responds to Emergency calls within 1 hour when on-call
• Receives Client Satisfaction ratings that meet or exceed company standards
• Regulates amount of work orders open for over 21 days to remain at a minimum of 10% of all open work orders

Qualifications:

• High school diploma or GED required
• Associate degree in Construction Management or related field or applicable work experience preferred
• Two to four years of construction experience, residential construction preferred
• Basic computer skills required
• Valid driver’s license, current automobile insurance, and dependable personal transportation for daily regional travel required
• Ability to work some nights and weekends by phone or be dispatched for emergencies as required

General Requirements:

• Excellent attention to detail
• Ability to multi-task
• Must be able to work independently
• Strong communication skills, written, and verbal skills
• Strong organizational skills
• Ability to work in a fast-paced environment
• Regularly drive between jobs during the workday
• Comply with all company policies and procedures

• Demonstrate the qualities and character traits as defined in the Sustainable Competitive Advantage

Physical Requirements:

• Ability to traverse homes, residential communities, and ungraded lots
• Ability to ascend/descend stairs and ladders
• Ability to move one’s self in confined spaces
• Ability to lift up to 25 pounds without assistance

Working Conditions:

While performing the duties of this position, the associate is regularly exposed to outside weather conditions, which may include wet and/or humid conditions, and extreme cold or extreme heat.

Associate SCA Characteristics:

• Truthfulness: Earning future trust by accurately reporting past facts
• Responsibility: Knowing and doing what is expected of me
• Dependability: Fulfilling what I consented to do, even if it means unexpected sacrifice
• Alertness: Being aware of what is taking place around me so I can have the right response
• Initiative: Recognizing and doing what needs to be done before I am asked to do it

Position Specific Characteristics:

• Deference: Limiting my freedom so I do not offend the tastes of those around me
• Discretion: Recognizing and avoiding words, actions, and attitudes that could bring undesirable consequences
• Gentleness: Showing consideration and personal concern for others
• Sensitivity: Perceiving the true attitudes and emotions of those around me
• Patience: Accepting a difficult situation without giving a deadline to remove it

True Homes offers a highly competitive salary in addition to benefits including health and vision program and company paid dental, Life & AD&D, short-term and long term disability and 18 days of paid time off in your first year.

Employment with True Homes is contingent on the ability to successfully pass a drug screen and background check.

True Homes is an equal opportunity employer.

To learn more about True Homes, visit www.truehomesusa.com

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