Job description

JOB DESCRIPTION

WISH ASSIST COORDINATOR

Full-Time, Non-Exempt (Hybrid)

Summary: Make-A-Wish Greater Los Angeles creates life-changing wishes for children with critical illnesses throughout LA County. One of 59 national chapters, Make-A-Wish Greater LA has reached nearly 10,000 children throughout the city of angels since its inception 35 years ago. For more information, visit www.la.wish.org or see us on Facebook, Instagram or Twitter.

This position is responsible for creating and planning wish experiences for families traveling to Los Angeles County from other chapters. Wish Assist Coordinators may be required to perform other job-related tasks in addition to those specifically presented in this description.

Reports to: Manager, Wish Assist

Responsibilities:

• Plan and coordinate all aspects of each wish assist (i.e., may include hotel and limo reservations, theme parks and studio requests, arranging medical equipment, assigning celebrity hosts, soliciting in-kind, creating itineraries, etc.)
• Complete all administrative tasks involved with wish assists (i.e.: managing Salesforce files, keeping Raiser’s Edge records updated, etc.)
• Able to complete all financial tasks involved with wish assists (maintaining an accounting of expenditures, in-kind donations, retrieving folios, preparing invoices, etc.)
• With relation to wishes involving celebrities, maintain utmost discretion and maturity in handling wish interactions and planning for seamless experiences.
• Take after hours phone calls from the “on-call” cell phone when assigned
• Other duties as assigned.

Requirements:

• BA/BS or equivalent combination of education and work experience
• Detailed and well organized, including time management and planning/organizational skills
• Ability to prioritize and work independently in a fast-paced environment and complete multiple tasks effectively
• Excellent written and verbal communicator
• Experience with customer service and relationship management
• Able to successfully work in a collaborative, team-oriented environment
• Committed to and passionate for the work of Make-A-Wish
• Proficient in Microsoft Office Suite

Candidate Profile:

The ideal candidate possesses a passionate commitment to our mission and would have:

• A demonstrated ability to think strategically
• Excellent written, verbal, communication, customer service, and organizational skills.
• Ability to motivate and support a diverse constituency in a team-oriented atmosphere

Salary: $20.00/hour

Benefits include: health, vision, dental, short and long-term disability insurance; paid time off, and paid holidays.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All employees are required to be fully vaccinated.

Work Location: Hybrid remote in Los Angeles, CA 90064

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