Job description

***Please apply directly with Goodwill at www.goodwilltxla.org***

Growing company in search of a Work Readiness/Computer Skills Specialist to teach clerical and computer skills programs to students with barriers to employment to prepare them for community job placement and/or to enhance daily life skills.

EDUCATION and/or EXPERIENCE: BS/BA or equivalent service-related degree with a minimum of two-years relevant work experience. One year proven educational instructor experience may be substituted for each year of college if applicant possesses a high school diploma.

ESSENTIAL DUTIES & RESPONSIBILITIES: (other duties may be assigned)

1. Assists the Mission Services Supervisor in planning and designing live, digital and/or virtual-based curriculum for job readiness skills, life skills, and technology skills. Prepares computer lessons and other instructional materials to meet the needs of the individuals served.

2. Provide job readiness services to individuals including resume building, interview preparation, job search, application completion, creating cover letters, employer follow-ups, and computer skills.

3. Conducts and delivers computer courses to individuals being served along with reinforcement of lessons through homework assignments, quizzes, assessments, and various other modes of check-ins.

4. Creates Individualized Service Plans with each individual to establish measurable goals and objectives for their learning paths.

5. Promotes classes and agency offerings through meetings, newsletters, emails, site visits, social media, and other channels, as appropriate.

6. Establishes and maintains contact sources with valuable community partners such as but not limited to employers, staffing agencies, fellow non-profits, public libraries, colleges, community colleges, vocational training centers, transitional houses, and correctional facilities.

7. Ability to effectively work with and serve diverse populations.

8. Ability to provide general assessments and intakes to help determine best course of action for individuals being served, and using assessments to consult with any needed community partners, contacts, and/or the Mission Services Supervisor.

9. Continuous knowledge of local, state and federal programs to assist individuals with various needs.

10. Effective oral, written, and digital communication skills.

11. Ability to act in a professional manner at all times while maintaining integrity, confidentiality, and empathy.

12. Works with individuals to increase motivation, provide continuous reinforcement to learning, assess level of functioning, and give feedback for all learning activities.

13. Collaborates with Computer Skills Instructor(s), Workforce Development Specialist(s), and Mission Services Supervisor to develop job search plans, application completion skills, life skills courses, job readiness courses and materials, and resume assistance to help individuals successfully complete their personal goals.

14. Assists individuals served with a person-centered, individualized approach.

15. Maintains detailed records including database profiles with documentation of individuals served, resources and referrals log, employer contacts, etc.

16. Works collaboratively with other Goodwill staff members, community partners, and other resource providers.

17. Serves as an advocate for the individuals being served through Goodwill.

18. Ability to deliver measurable results as evidenced by the number of individuals served, outcomes and objectives reached for the individuals served, and extending the reach to vital community partners.

LANGUAGE SKILLS: Ability to effectively present information to diverse groups of people. Ability to read, analyze and interpret government regulations, technical procedures, and applications. Ability to create presentations, write reports, facilitate business correspondence, and interpret policy and procedure manuals. Bilingual in Spanish and/or ASL desired, but not required.

COMPUTER LITERACY: Must be proficient in using the Microsoft Office Suite including PowerPoint, Excel, Word, and Outlook, as well as proficient in using ZOOM. Must be able to provide basic trouble-shooting for various software and hardware needs. In addition, must be able to instruct and support individuals being served with the aforementioned programs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indoor office and classroom environment with moderate noise.

EEO Employer

***Please apply directly with Goodwill at www.goodwilltxla.org***

Job Type: Full-time

Pay: $32,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We follow all CDC guidelines.

Work Location: One location

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