Job description

Contract – Administrative Assistant

The Department of Early Education and Care (EEC) is in search of a motivated individual to provide high-level administrative support to the agency.

Position Description

• Perform front desk receptionist duties, including answering and accurately directing incoming phone calls; greeting visitors in a friendly, courteous and professional manner; reviewing forms and applications submitted in person for completeness; notifying staff members of appointment arrivals and package deliveries in a timely and courteous manner; and, maintaining cleanliness of the reception area.

• Open, sort, date-stamp and accurately distribute all incoming mail; date-stamp and log all incoming checks in our Oracle database.

• Process all outgoing mail using Pitney Bowes mailing machine.

• Record incoming Benefit Verification forms and documents in the agency’s information management system (MyTRS); perform related data entry.

• Periodically check the main office fax machines and properly distribute all incoming faxes to appropriate staff.

• Communicate professionally, both verbally and in writing, with members of the MTRS.

• Process certain member-submitted account maintenance forms in a timely and accurate manner, and pursuant to established workflows (e.g., beneficiary designation forms).

• Work independently, as well as participate in decisions affecting the workflow and performance of the team.

• Provide friendly, efficient and professional office support services.

• Fully participate in all group meetings and training programs.

• Perform other duties as assigned by the Director and Assistant Director of Contact Center Services.

• Participate in all unit and agency projects as needed.

Skills Required:

Required 3 Years

• Perform front desk receptionist duties, including answering and accurately directing incoming phone calls; greeting visitors in a friendly, courteous

Job Type: Contract

Pay: $17.69 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)
• Phone etiquette: 3 years (Required)
• Administrative: 3 years (Required)
• office equipments: 1 year (Required)
• Organizational skills: 1 year (Required)
• Office: 1 year (Required)
• Oracle: 1 year (Required)

Work Location: In person

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