Job description

About Us:

For over 20 years, Techy Joe’s Computer Solutions, LLC has been a premier provider of assistive technology and training for users of accessibility. We excel in bringing greater independence to each individual that we serve by providing assessments, testing, technology integration and training services.

We serve a diverse community of individuals including military personnel, business professionals, college students, children and older adults. Our clients include private companies, individuals, state and federal government entities, and non-profit agencies. We provide assistive technology solutions for a variety of disability areas including vision loss, physical disabilities, hearing loss, cognitive challenges, traumatic brain injuries, learning disabilities or other related conditions and injuries.

Job Type:

We are looking for a company that will sub-contract with Techy Joe’s Computer Solutions, LLC and provide services both in person and remotely to our clients and their consumers in the field. Your company will need to be an established LLC or Inc. You’ll be required to sign a business agreement which will define the specific details of our working agreement/business relationship.

Services will be provided by your company using your own tools, establishing your own schedule, and working as many or as few hours as needed to reach successful outcomes.

Your company will have the option to choose which referrals you would like to accept based on your company's specific areas of expertise, hours of availability, etc.

Our company is often compensated several weeks or even months after we submit an invoice for the services provided. However, as a subcontractor, your company will always be paid monthly for successfully completed services via ACH transfer directly to your company's business account. This reduces the risk that your company has with regards to collections, and improves your cash flow and also your profitability.

Description of Services Needed:

This current opportunity is for hybrid remote services throughout Colorado. Some services will be performed in person at a client's home/office and other services will be performed virtually using a variety of platforms to include Zoom, Google Meet, TeamViewer, etc.

Primary areas for in-person work include Fort Collins, Loveland, Boulder, and Greeley. On occasion, we may have jobs for you in the Denver Metro area including Aurora, Centennial, Englewood, Lakewood, Westminster, Thornton, Northglenn, etc.

Note: Travel compensation for Northern Colorado work is available and we will discuss details during interviews.

Summary of services include:

• Traveling to several locations to provide services
• Scheduling services directly with clients
• Providing on-site and remote equipment demonstrations and assessments for the purpose of evaluating people with disabilities (onsite/remote)
• Pickup and delivery of equipment to the clients’ homes or places of employment
• Providing technical support/technical services/repairs, training and support to individuals as they are referred to your company (expected outcomes, requirements and specifications will be provided and outlined both verbally and in writing)
• Adapting to various learning styles and training approaches as needed to reach successful outcomes with our clients
• Maintaining written logs/reports of progress and job statuses as you work with clients
• Continuing to self-educate in order to stay current with general IT and Assistive Technology upgrades/changes, including troubleshooting, repair and training

Support Techy Joe’s Will Provide to Your Company:

Your staff will receive on-the-job training and orientation, including basic instruction on various assistive technology applications for which you will be training others, all required paperwork processes, record keeping tasks, best practices, etc. You will begin this position by shadowing/working in tandem with one of our existing team members until you are fully trained to conduct the necessary services with our clients on your own.

Techy Joe's Computer Solutions, LLC will handle many of the non-billable tasks that are required to facilitate the services that your company will provide. Our ability to handle many of the administrative tasks will allow your company to focus on providing the billable services that your company has to offer our clients.

Some of the services that we will provide to your company include:

• Marketing the services your company will provide/meeting with clients to discuss the services offered
• Negotiating agreements/contracts with clients
• Ensuring compliance and adherence to government/non-profit standards for services
• Invoicing/collecting payment via several different payment systems and reimbursement methods
• Processing all equipment orders, covering all cost of equipment for jobs, tracking shipments and communicating estimated delivery dates
• Submitting job reports and other required paperwork to each entity/client
• Answering clients questions and providing other communications

Required Education/Experience/Qualifications:

Techy Joe's does not require a specific degree or certification to be eligible to perform services with our clients.

However, your company will need to have experience of some kind in one or more of the following areas to be considered for this sub-contractor position:

• Computer sciences and information technology background and experience
• Technology instruction/training
• Classroom/group training
• One-on-one training
• Social work
• Occupational therapy
• Special education
• Experience working with or assisting individuals with disabilities, etc.

The most important personal qualities we are looking for in a subcontractor for providing services include:

• Ability to communicate professionally and clearly (both written and verbal)
• Patience and compassion in teaching those with disabilities and special needs
• Ability to adapt to changing situations, people, or a client with multiple disabilities or challenges
• Excellent organizational skills
• Ability to work independently as well as within a team environment
• Ability to meet deadlines for services your company will provide
• Creativity in finding solutions to help our clients learn and understand technology and concepts
• Ability to analyze a challenging situation and present appropriate solutions
• Ability to learn and use specialized assistive technology equipment and software, and stay current with changes and updates to that technology
• Technical knowledge and expertise in the areas of repairing, troubleshooting or otherwise determining what is needed to help an individual with a disability succeed and reach their goals

Required Equipment and Tools:

Your company must own and maintain its own equipment in order to provide accurate and timely job scheduling, job reporting, job tracking, equipment tracking, internet and email access. This equipment includes:

• A laptop computer and/or smart device (a portable device facilitates note-taking and tracking accomplishments either on-site or remotely with clients)
• A PC laptop for providing on-site product demonstrations with clients on Windows platform applications
• An Apple smart device such as an iPhone or iPad (for demonstrating or training on specific application features with clients)
• A printer (for printing forms and sign off sheets for clients to sign)
• The ability to scan and create PDFs of documents signed by clients (either with a scanner or an app on a smart device)
• A professional business email address and business cards to provide to clients prior to services
• A wireless hotspot either through a smartphone/smart device or separate hotspot device
• A paid subscription for TeamViewer, Zoom, Google Meet or other remote platforms (to facilitate remote control of a clients device for the purpose of support and training)
• A free Google Workspace Account to include access to: Google Drive, Docs, Sheets, Calendar and Gmail. (These resources will be necessary for organization, communications and coordination with your company and TJCS staff as well as with our clients. Google Drive will facilitate access to current service logs, forms and sign off sheets, as well as training materials, technical notes and resources, etc. Google calendar will facilitate the keeping of your schedule, contacts and other information provided for the clients you will be serving.)

Required Documentation:

• Your company must be registered with the State of Colorado as an LLC, S-Corp or C-Corp in which you are full or part owner of that company. To search for, or verify that your company is registered for Business in Colorado you can go to the Colorado Secretary of State website by following this link: http://www.sos.state.co.us/pubs/business/businessHome.html
• Your company must have an EIN Number. Your company can apply for an EIN number by following this link: https://www.irs.gov/businesses/small-businesses-self-employed/apply-for-an-employer-identification-number-ein-online
• All individuals within your organization/company who will be performing services for Techy Joe’s must successfully complete a background check prior to any services with our clients, the cost of which will be covered by Techy Joe’s. We will coordinate with your company regarding this formality during the contractor setup process.
• Signed copy of Subcontractor Business Agreement provided by Techy Joe’s.
• Signed copy of the Offer Letter provided by Techy Joe’s, which will include a general outline of the duties, responsibilities and specific compensation as agreed to by both companies for services that are approved and rendered.
• General and Business Liability Insurance. (We can provide more information about this upon request. However, our recommendation is that your company acquires, at the very least, a business owner’s liability policy that protects the officers of your company from any legal challenges that could arise from services that you render as an officer of your company to our clients. Techy Joe’s has its own general and professional liability policy offering protection to our company. Please note that these liability protections DO NOT protect your company, officers of your company, your employees, etc. We have NEVER had any legal issues to resolve in the 20+ years in which we have been providing services to our clients, and we don’t expect that you will, either. However, in today’s business environment, it is important to protect yourself and your company legally.)

Special Notes and Considerations:

Working with someone who has a disability requires a caring, patient and flexible person who is friendly, professional and knowledgeable about the products and services that your company will represent.

Be aware that situations could occur which will require special attention and troubleshooting abilities to restore our client's technology to a working state.

Your company's availability for referrals will directly impact the number of referrals that our company can send. There is no set schedule for the number of referrals or billable hours that your company will receive.

Techy Joe’s provides no guarantees with regards to the number of billable hours that will be referred to your company.

At times, your company may need to coordinate scheduled appointments and/or services with other service providers who may be collaborating on projects in conjunction with Techy Joe’s.

Instructions will be provided prior to the start of services by your company including access to necessary resources including required signoff forms, report templates, online resources and training materials, etc.

We have no central office from which you can work; therefore, your company will provide services to our clients remotely and on-site as needed.

At times, it may be necessary for you to create step-by-step instructions for a client that are in written or audio formats as a reference.

Proper PPE (Personal Protection Equipment) must be available when delivering equipment or performing on-site services with a client. Please respect and adhere to the preferences and requests of each client regarding social distancing, sanitation and use of PPE. Clear communication is necessary to ensure that clients' wishes are respected and that they are comfortable with your actions and level of safety precautions.

Job Type: Part-time

Pay: From $35.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Choose your own hours

COVID-19 considerations:
Proper PPE (Personal Protection Equipment) must be available when delivering equipment or performing on-site services with a client. Please respect and adhere to the preferences and requests of each client regarding social distancing, sanitation, etc.

Application Question(s):

• After reviewing the job description, do you have any questions for us that you would like answered during an interview?
• This job will include the delivery and setup of equipment to our clients, such as computer systems, desks, office chairs, monitors, etc.

Do you have any restrictions that would prevent you from carrying and assembling equipment that may weigh up to 50 pounds?

• Do you have reliable transportation with large enough capacity to transport equipment such as a desk (in a box), an office chair, monitors, etc.?

If so, please specify whether you use your own vehicle or would need to rely on a driver or other transportation methods.

• Do you have prior experience teaching/training others, either in a group setting or one-on-one?

If so, was the training on technology or something else?

• Do you have any prior experience assisting or training users of accessibility devices or software? If so, please specify.

Work Location: In person

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