Job description

Cross Country Healthcare is looking for top talent to join our team! Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:
To assist Account Managers with their daily job responsibilities including but not limited to the following: posting job orders, reviewing, and assisting with candidate submissions/processing, database updates, investigating issues/problem solving and providing ongoing support to the Account Manager Group

ESSENTIAL FUNCTIONS:

• Assisting Account Manager with administrative functions
• Obtain and update open orders as directed
• Assist with reviewing recruitment submissions for compliance with position and facility requirements
• Assist with submitting candidate files to 3 party agencies
• Assist with obtaining and updating unit specific information and orientation/first day information for the Account Managers
• Input conversations and actions regarding clients (travelers) into client manager
• Input conversations and actions regarding facilities into hospital manager
• Assist with processing assignment and contract changes
• Assist with confirmation calls and email confirmations to client facilities
• Processing assignment extensions, renewals, and terminations
• Acting as a liaison to insure exceptional internal and external customer service
• Cover for Account Manager when out of office with the assistance of an Account Management Floater if available
• Additional responsibilities as needed
• Other duties assigned with or without accommodation

QUALIFICATIONS:

• Minimum of 1-year experience in customer service-related role
• Ability to prioritize and manage time effectively
• Computer proficiency with databases, email, Excel and MS Word
• Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives
• Must be able to move in a quick and energetic manner and sustain long periods of sitting, being on the phone and working on a computer
• Must be organized, levelheaded, focused and attentive to details.
• Must be able to accept direction from different teammates
• Must be able to work in a fast-paced environment
• Must be able to work proactively and reliably

Education: High school diploma or equivalent required. College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

#IND_01 #CB

Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

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