Job description

Join the company you can GROW with.

UPP Global is a growing full-service parking management company with expertise in all verticals of parking. We are active in 8 states along the Eastern Seaboard with over 300 locations! We are looking for Account Supervisors to join the Commercial Operations Team in our Portland, ME market. Now is the right time to become a team member at UPP Global!

Position Summary:

The Account Supervisor will report directly to the Portfolio Manager of Commercial Operations for their zone, and act as their right hand. They will oversee day-to-day functions at multiple commercial properties. Additional responsibilities, such as conducting valet operations at premium properties may provide the opportunity to earn significant cash tips.

• Accelerate your career in operations with this boots-on-the-ground role for a nationally recognized parking management company.

• Shifts: Daytimes, evenings, and occasionally late PM hours. Ability and willingness to work weekends is a must.

• This is a Salaried, Exempt position, with a comprehensive benefits package!

• A valid driver's license and Motor Vehicle Record check is required.

• The ideal candidate will have 6–12 months of experience in a supervisory role, preferably in the parking industry or similar field.

Job Duties:

• Demonstrates a sense of urgency and timeliness in all job functions
• Under the guidance of the Portfolio Manager, works to achieve performance goals by maintaining efficient, effective operations
• Demonstrates the ability to positively move the metrics for claims, customer service, and turnover
• Assist with payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping
• Effectively utilizes standardized business systems as developed by UPP Global and ensures compliance with policies and procedures
• Perform other duties as assigned

Requirements & Qualifications:

The physical demands of this position, mandatory requirements, adherence to safety protocols and qualifications described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Position Must-Haves:

• Must be willing to work outdoors, sometimes in challenging weather conditions
• Must be comfortable sitting, standing, kneeling, walking, driving and being active for most of the day. Employee must occasionally lift and/or move objects up to 75lbs.
• Must cover all visible tattoos while at work
• Must be at least 18 years of age, and agree to a post-offer criminal background and motor vehicle report (MVR) check

Other Requirements:

• High school degree or GED equivalent strongly preferred.
• Ability to read, comprehend, and communicate effectively both verbally and through written correspondence.
• Ability and willingness to be flexible in working at multiple locations and, when needed, outside of normal business hours including weekends, nights, and holidays.
• Ability to work in a fast-paced team environment, interacting with other employees in a professional and friendly manner.

Primary Job Responsibilities:

• Strives to provide an excellent level of quality with regards to the customer experience, resolving complaints or escalates issues when appropriate.
• Leads staff by example and by directing
• Maintains a clean, neat work environment including equipment and signage
• Completes all tasks in a timely manner as instructed by the Portfolio Manager
• Cooperates with all management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
• Maintains strict confidentiality related to associate and client information.
• Physically performs light maintenance duties and cleaning to adhere to UPP Global standards. Utilizes co-workers to assign tasks in pursuit of these standards and works alongside maintenance and operations staff, directing and delegating duties as needed.
• Understands and follows safety and security procedures
• Reports all accidents and incidents to the Portfolio Manager immediately
• Uses only equipment trained to operate.
• Reports all potential high-risk areas and safety concerns to the Portfolio Manager
• Adheres to UPP Global employment and payroll policies and procedures

Supervisory roles and responsibilities:

• Provides effective performance feedback through employee recognition, rewards, training, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintains employee work schedules including assignments, job rotation, training, and paid time off; covers for absenteeism, and overtime scheduling
• Work with Regional Recruiter to provide accurate and timely information on staffing needs; communicates the scheduling requirements, job duties, and specific vacancies to ascertain level/urgency of need, provides updates on current openings; interviews, selects, and hires qualified candidates for vacancies.
• Empowers employees to take responsibility for their jobs and goals.
• Delegates responsibility and expect accountability and regular feedback.
• Ensures a safe, secure, and legal work environment.
• Maintains a workplace culture that reflects the values, integrity, and professionalism of a top-tier organization.
• Constantly evaluates opportunities for self-development.

Benefits:

All our employees accrue paid time off beginning on their first shift. In addition, employees working 30 hrs. or more each week are eligible for our benefits package including:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Account
• Company paid life, AD&D, STD & LTD insurance
• Paid Time Off
• Holiday pay
• Retirement savings with company match up to 6%
• Employee Assistance Program
• Gym Reimbursement
• PayActiv, Earned Wage Access: With PayActiv, you access your money instantly from hours you've already worked! Transfer to your bank or debit card, call an Uber, and order goods from Amazon! Through PayActiv, your accessible earnings are NOT a loan, so there's no interest! It’s just your money, when you need it!

UPP is an Equal Opportunity Employer (EEO) that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO/M/F/V/D).

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Parking Industry: 2 years (Preferred)
• Supervising: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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