Job description

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application!

Hourly Wage:
$18.72 - $20.96 (candidates with significant related experience may be higher)
Team Member Benefits
Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

Description:
Royal has an exciting opportunity to join its NEW location in White Bear Lake, MN as a Member Account Representative. This will be a great opportunity as Royal opens the doors to this new location. A Member Account Representative is responsible for promptly welcoming Members and others to the office. They will accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal's products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.

Work Schedule:
Working approximately 40 hours per week. Variable hours between 8:15am - 5:15pm Monday through Friday; Every other Saturday from 8:45am – 12:15pm at our Apple Valley, MN office.

***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at our Corporate Center in Eau Claire, WI. Lodging, Meals and Mileage provided during this required training.

Required Experience:

• Previous customer service experience.
• Experience working in financial services with a strong knowledge of deposit and consumer loan products.
• Knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
• Strong sense of customer service
• Strong interviewing and listening skills
• Ability to learn, retain and recall information very quickly
• Work productively in a team environment with high levels of interruption
• Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs
• Ability to produce accurate and high-quality materials, data entry and transactions
• Proficient in Microsoft Office Products and have basic computer skills using various software packages
• Basic skills using smartphones/tablets and the ability to demonstrate use of current technology
• Communicate and live Royal Credit Union's core purpose, values and organizational culture daily

Preferred Experience:

• Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience.
• Cash handling experience.
• Associate’s degree in Business related field.

We will be communicating with you by email and/or text on the status of your application. Please monitor your email inbox and junk folder for status updates and additional instructions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.

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