Job description

MoveDocs is seeking an Account Specialist to join our growing Servicing team. This is a heavy account management role responsible for communicating directly with clients to assist them with their needs. Whether tech support on our MoveDocs website, or an inquiry regarding one of their accounts, this position will function as the primary point of communication with our attorney and medical provider clients. MoveDocs takes pride in providing excellent and expedient service to our clients and the qualified candidate must be self-motivated, able to work autonomously and enjoy working in a fast-paced, high-volume environment.

This position is based in our Las Vegas, Nevada office.

Responsibilities:

• Makes outbound calls and answers high volume of inbound attorney and medical provider calls daily and obtains status and updates for settled and approved cases
• Answers questions including account holder and balance inquiries, and provides MoveDocs access to attorneys as requested
• Manages and records bills, and treatment balances
• Creates demand and pay off letters and negotiates payments
• Drafts correspondence including letters, emails and faxes as required
• Delivers customer satisfaction through timely, accurate communications
• Develops rapport with the attorneys, firms, and medical providers
• Achieves weekly volume targets and quarterly measurements to receive extra incentive awards

Requirements:

• High School or GED required
• Previous experience with law firms, in account management, customer service or collections preferred
• Knowledge or experience with personal injury, medical billing, custodian of records a plus
• Negotiation skills a plus but not required
• Self-motivated with desire to build great relationships, and to meet and exceed goals
• Ability to multitask from application to application while on the phone and the computer is a must
• Able to adapt to change and pivot easily between tasks
• Ability to work quickly and accurately to meet tight deadlines
• Possess excellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Basic proficiency in Microsoft Excel, Microsoft Word, and Outlook

Benefits:

• MoveDocs offers competitive compensation, and benefits that includes medical, dental, vision and life insurance plans, plus paid time off.

About Us:

MoveDocs is a cloud-based fintech company designed to be an end-to-end solution for personal injury law firms and healthcare providers. We’re fast-growing, and profitable. Founded in 2003, we’re focused on helping uninsured and under-insured patients gain access to healthcare they need but cannot afford. We have relationships with hundreds of medical providers across the country and we’re just getting started. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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