Job description
Come join one of the fastest-growing legal services companies in the United States.
U.S. Legal Support is a privately held company with over 85 offices located across the United States. As one of the leading providers of litigation services, U.S. Legal Support is the only litigation support company that provides a full suite of court reporting solutions, record retrieval, interpreting & translations, trial services, and transcription services to law firms, major corporations, and insurance companies nationwide.
At U.S. Legal Support we work hard to encourage everyone to bring their authentic selves to work every day. We offer a variety of flexible work hours and family-friendly benefits to our employees.
Retirement Benefits- Medical, Dental and Vision Coverage
- Flexible Spending Accounts
- Commuter Benefits
- Life Insurance
- Short- and Long-Term Disability
- Paid Time Off including 9 Holidays
- Paid Parental Leave
- Employee Assistance Program
The general duties as an Accounts Receivable Specialist for U.S. Legal Support include engaging with a portfolio of legal firms through phone and e-mail to ensure timely payment invoices while promoting US Legal Supports standards of quality and customer service.
Essential Job Functions:
- Decrease DSO of assigned portfolio
- High-volume of outbound contacts and correspondence in a performance-based environment reaching 70 firms per day
- Perform a range of duties in the administration of collection activities, such as processing payments, creating disputes, and answering tier 1 billing questions with a portfolio ranging from 700-1000 firms
- Research and resolve invoice disputes, including timely follow-up with field offices
- Enter detailed, professional notes with specifics as to contact person and commitment obtained
- Organize follow-up phone calls and maintain a schedule of escalating files to the supervisor
- Maintain a polite, positive, and courteous approach combined with the ability to convey the applicable message with each call
- Prepare for and participate in monthly A/R calls with upper management
- Perform other assigned tasks and duties necessary to support the Department
- Establish and maintain effective and cooperative working relationships within the assigned portfolio and organization
Requirements:
- High School Diploma, relevant college course work preferred
- 1-3 years experience in a fast-paced customer contact environment
- 1-2 years experience in collections, accounting, or accounts receivable, preference given to candidates who have a stable work history with minimal job changes
- Proven history of success in collections and/or customer service
- Attention to detail and accuracy
- Commitment to customer service excellence
- Skills:
- Must be articulate and write clearly
- Possess an aptitude for basic accounting
- Ability to prioritize multiple functions
- Critical thinking
- Demonstrate business persuasion skills
- Goal-oriented and able to self-manage to meet KPI's
- Intermediate Excel skills with the ability to use pivot tables to extract information
- Must have familiarity with Adobe and how to create, combine and organize PDF files
- Time Management/Organization
- Reliability and dedication to meet team goals
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