POSITION SUMMARY: This position provides primary support to the Children's Mobile Crisis and Intervention Services (CMCT/CMIS) program. Tasks include providing clerical support, performing general administrative functions, and coordinating office meetings and operations to secure efficiency and compliance to program and organizational standards.

DUTIES AND RESPONSIBILITIES:

. Provide a welcoming environment, including but not limited to, answering all calls professionally, and timely, greeting each visitor and staff member with openness

. Receive and direct all incoming calls in a patient, professional and courteous manner

. Answer questions efficiently and direct or transfer to appropriate person as needed

. Engage actively with internal and external customers to best understand their needs and requests

. Report any repairs or maintenance issues to supervisor and submit work orders for building maintenance and repairs through the online work order system

. Review encounter form/ progress notes for accuracy in the Elwyn electronic health records system

. Open and sort all mail coming into the program office

. Create/complete various types of correspondence as required, including but not limited to reminder letters, discharge letters, medical and school records requests

. Create/update records on Elwyn electronic health records including, but not limited to daily census, and other data as required

• Manage and process insurance paperwork for the program office to ensure all consents and releases of information are up to date
• File documents, both paper and electronic, using established office practices and maintain filing system

. Maintain updated email distribution lists to ensure delivery of email communications to appropriate parties

. Arrange meetings by scheduling appropriate meeting times, booking rooms, and ordering refreshments as needed

. Take notes during meetings and provide minutes as needed

. Create/update spreadsheets, records and databases, including but not limited to, personnel, and other data as required

. Order and maintain office supplies for the department

• Contact Information Technology (IT) service desk on behalf of staff and center, to address any technological issues, including but not limited to telephones, computers, networking, multifunction printers, etc.

. Perform cardiopulmonary resuscitation (CPR), first aid, and safe crisis intervention using agency-trained protocols

. Perform other duties as assigned

IMMEDIATE SUPERVISOR: Clinical Director, Unit or Program Director

DIRECT REPORTS: None

CONTACTS: Elwyn staff, parents, other community-based programs, provider agency representatives, community behavioral health staff, other community agency representatives

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

. High school diploma or equivalent; Associate Degree or specialized training in administrative/office work preferred

. Two (2) years' experience in an administrative setting required, experience in a corporate/administrative setting preferred

. Demonstrated ability to work effectively as part of a team

. Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities

. Demonstrated strong attention to detail

. Demonstrated strong time management and organizational skills

. Demonstrate the ability to recommend decisions in cooperation with the direct supervision

. Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions

. Must be able to perform CPR, first aid, and safe crisis intervention using agency-trained protocols

. Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills and strong organizational skills

. Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook; Elwyn electronic health records system, electronic billing systems and Microsoft PowerPoint

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

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