Job description

WANTED: Full time Administrative Specialist looking to join a great team for an Outpatient, Therapist Owned Physical Therapy Practice

Above all else we are driven by a common purpose. Everyone in our organization knows why we exist, and that is to help people realize their full potential and elevate their expectations. Day in and day out, every one of our team members are living this purpose through their interactions with patients, with staff, and with friends. We are so proud to be united by this common purpose and so grateful to witness it living each day.

To attain alignment around our core purpose, all our team members feel connections to our core values, or our guiding behaviors. We believe these are values that all staff must share for each individual and the organization to thrive and succeed. Meaningful Results means everyone leaves as a success story (patients, staff, vendors, etc). We do everything in our power to help you achieve your goals and more. We prioritize teamwork and the belief that collaboration leads to extraordinary results. Teaching is in our blood, so we highly value Education. “The best way to learn is to teach” is one of our sayings. Finally, we continuously challenge the status quo by always asking “Can we be better?”.

Our common purpose and our core values provide the foundation for how we succeed as a business. Through genuine relationships, with personalized education and growth, and helping 5M people by 2034, Orthopaedics Plus will be successful for year to come. This organizational health is the reason that sets OP apart from working anywhere else. Here are some other reasons why Orthopaedics Plus is such a special place.

Position Requirements

• Must have exceptional patient interaction and people management skills
• Must exemplify humility and teamwork
• Must consistently strive to be better
• Must be organized and efficient
• Must be detail-oriented and enjoy completing tasks
• Must be able to prioritize essential and non-essential tasks

Key Accountabilities

• Fill the schedule utilizing waitlist and new patients in lead man/lead womanagement softwares
• Follow up with new leads within 24 hours
• Utilize the no next, no first appointment working procedures to fill slots
• Move new evals forward if spot cannot be filled
• Use proper objection handling during patient cancellations

• Escalate patient issues to team leader
• Effective communication with patients, managers, and coworkers
• Answer phone calls, schedule patients, maintain waitlist, and return voicemails immediately
• Set the standards for body language, tone, and verbal language above and beyond “typical” customer interactions

• Address each patient with an overwhelming tone of appreciation, empathy, and welcoming
• Handle frequently asked questions and objections with confidence, calmness, and sensitivity
• Be able to explain and access most up to date decision tree

• Effective and efficient use of different software platforms:
• Greet arriving patients and complete check-in process
• Collect patient balances
• Obtain prior authorization from insurance
• Obtain referrals and signed plans of care from physicians
• Manage claims with issues and clinical issues lists
• Perform insurance eligibility and benefit checks daily
• Manage OP email inbox
• Formulate OKRs
• Achieve team benchmarks and objectives
• Escalate information to team leader
• Run and relay reports on clinic metrics (weekly/monthly)
• Collect and accurately enter patient data in EMR system within 24 hours
• Maintain the cleanliness and appearance of workspace and office
• Manage records and correspondence for clinic
• Gather any missing information needed from Clinicient Operations team to complete claims payment in a timely manner
• Prep and assist in all workshops, including evening workshops
• Delegate tasks and roles appropriately
• Provide opinions on interview candidates after the shadowing phase
• Provide feedback for office policies and procedures.
• Provide feedback for updates and upkeep of playbook
• Check in with team leader regularly
• Opening and close office appropriately according to most up to date working procedure
• Order office supplies

• Other duties as directed by the Clinic Manager, team leader, and assistance for physical therapists as needed

We are looking for an individual that behaves according to our core values:

• Results and success that are meaningful to his/her patients and teammates
• This doesn’t just apply to patients; “did I make a difference today?”, giving support to your co-workers, checking-in with them

• Teamwork and realizing that collaboration helps everyone
• If it isn’t good for the team, don’t say it or don’t do it; putting the team before yourself, helping co-workers sometimes even if it means putting you behind

• Education and the desire to learn more and teach what she/he learns
• Not only with patients, educate co-workers on what you need and what is helpful for you, educate co-workers on a particular situation if they are unaware -whether it be a process thing or an internal thing

• Always wanting to be better as a person, as a team, and as an administrative specialist
• Reflect on what you day every day – did you do your best? Could you have done anything better? Is there a better way to do something – did you look into it and say something? Are you challenging your co-workers to be better, communicate better, etc.

Behavior Competencies

• High Social Intellect (Smart)
• Customer Focus
• Time management/multitasking
• Team Player/Humility
• Resourcefulness/initiative
• Adaptability
• Hunger/Grit
• Self Awareness
• Assertiveness / Persuasion
• Analysis/Problem Solving

This position is fully benefited including:

• Combined 21-23 days off including mandated vacation at least 2 weeks each year
• $1,350 reimbursed for vacation expenses (equivalent to 5 vacation days)
• Company sponsored student loan repayment program

• Staff incentive programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k with company match

• Spectrum personal and small group training membership discounts
• FSA/Section 125 plan

• Life Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Pet Insurance
• Jury duty reimbursement
• Bereavement time off

KPIs:

• Capacity >85%
• No first appointments <5
• No next appointments <23
• Copay collection rate >90%

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.