Job description

Position Title: Adventure Guide
Department: Experience and Collaboration, Public Programming
Reports to: Public Engagement Program Manager
FLSA Designation: Non-exempt, part-time, working <30 hours per week
Adventure Science Center’s purpose is to transform lives through extraordinary experiences in science and innovation. Our vision is to become a nationally renowned destination science center. The science center provides powerful exhibitions and inspiring programs with exceptional guest experiences that deepen the engagement of all ages in science and science-related disciplines. The science center supports STEAM education and workforce development through industry collaboration by presenting science in an engaging, innovative manner.
POSITION OVERVIEW
This position is responsible for maintaining exhibit galleries and operating experiential exhibits (Kinetic Climber, Infinium Room, and MaxFlight) while delivering exceptional customer service to guests. Adventure Guides are expected to learn and comply with all safety procedures while maintaining an orderly atmosphere. Effective communication skills, commitment to guest experience, and a passion for learning and sharing the principles of science, technology, engineering, and math are essential attributes for this position.
QUALIFICATIONS

• Must be at least 18 years of age
• High school diploma required
• Previous customer service experience preferred
• Have the willingness to take initiative and make customer-focused decisions
• Professional appearance and demeanor required
• Be reliable, flexible, and dependable
• Able to work 15-20 hours per week including weekends
• Must be capable of general physical movement including standing, bending, and climbing throughout the day

ESSENTIAL FUNCTIONS

• Daily operation of experiential exhibits includes, but is not limited to, welcoming guests, taking tickets, managing a queue area, giving a safety overview, and properly fitting safety equipment (helmet and harness, for example) on guests before operating ride or experience.
• Convey exciting science-related information in a clear and concise manner while setting an example of quality customer service to create a memorable experience for all ASC guests.
• Implement routine safety procedures such as weighing each guest (Kinetic Climber & MaxFlight) and conveying attributes such as flashing lights and loud sounds (Infinium Room) to ensure proper guidelines are being followed
• Walk through science center galleries making sure exhibits are in working order and tidying exhibit pieces so that each gallery looks exceptional.
• Support other staff (such as Makerspace and Planetarium) as deemed necessary by managers.
• Learn and comply with all safety rules of the exhibits
• Maintain knowledge of current museum exhibits and program content to convey exciting explanations to guests who are interacting with exhibits
• Report technical, maintenance, safety, and security needs found on gallery floors to the appropriate staff members and/or departments
• Anticipate guest needs and solve guest issues with a positive, courteous, and professional attitude
• Initiate engaging conversations with guests waiting in line for exhibit experiences
• Execute other duties deemed necessary by management based on museum needs

Operational Support

• Attend staff meetings as scheduled
• Perform core operational functions of guest safety and wayfinding
• Assist during emergency and evacuation situations

SPECIFIC JOB KNOWLEDGE, SKILLS, AND TRAITS

• Ability and desire to work with and inspire visitors of all ages and learning backgrounds
• Ability to learn and convey educational information with effective communication skills
• Ability to learn and comply with important safety standards
• Ability to solve practical problems and make customer service decisions confidently and efficiently
• Ability to work in both fast-paced and calm environments
• Ability to establish and maintain effective working relationships with multiple personality types
• Ability to work independently and with a team
• Show enthusiasm and curiosity about science education and share that passion with others

*
OUR VALUES*

• We are playful and passionate experimenters.
• We think big, embrace risk, and evolve our ideas in order to lead.
• We are collaborative with each other and our whole community.
• We foster diversity, curiosity, and creativity to make our experience unique.

This is intended to be a description of the general nature and level of work to be performed. This job description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. These responsibilities and duties are subject to change at any time.
TO APPLY
To be considered for this position, submit a cover letter, resume, portfolio, and
contact information for three professional references to hr@adventuresci.org. Electronic
submission is required for all materials. To expedite processing, please place “Adventure Guide” in the subject line of your message. No phone calls, please. Due to the volume
of applications received, we will only contact candidates selected for interviews.
Adventure Science Center is an Equal Opportunity Employer

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

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