Assistant General Manager

Reports to: General Manager

Job Description:

Making guest/employees happy…one smile at a time

The AGM is a combination of many different types of people. You are the front man of the band, like Mick Jagger of the Rolling Stones. You are the leader of the troops like Dwight D., “Ike”, Eisenhower; able to coordinate the teammates through the day’s operations. You are a coach, behind the bench teaching the team the next great play. You are part Dr. Phil, listening to the team’s needs and working together to be the best we can be. You are the host of the party, greeting guests and making sure they are happy in your home. You are passionate about your duties; you embrace Pella Signature’s food, beverage, and culture as a way of life.

Our Food and Beverage areas are sure to impress! This won’t just be a restaurant operation. It will be a culinary hub for gatherings and entertaining. Our goal is to create an ambiance where locals and visitors feel at home, and we always have something up our sleeve to impress. This is achieved with a solid grounded team lead by a seasoned hospitality professional.

This position is made for someone who is driven by the need to create a memorable guest experience each and every day. This person finds passion being present in the restaurant during service; directly impacting the guest and staff experience.

Responsibilities:

Okay…sounds interesting but exactly what will I be doing?

• Train, train, train! Taste, Taste, Taste! It all starts here. You will be responsible for building a team of talented individuals who never lets the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program must prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing.

• Motivate! Are you driven by keeping the team reaching for the stars? We are a growing company that moves forward…quickly. We never slow down. We always challenge ourselves to do more and be even better. Leading the team with the same vision will be the key to your success.

• GOOD MORING VIETNAM!!!! You need to rock the airwaves with information. We are a busy restaurant; you voice needs to reach everyone. Distributing hundreds of key information points to everyone that needs to be in the know. Our staff expect to be recognized, treated with care and encouraged to make our guests happy. To make that happen you will know everything about what our guests need and want. Our team in the front of the house needs to know a ton of information each and every shift. You are the voice to give them that information and inspire them to sell all the great things the team has created! You must listen even more than you speak; feedback from our team is vital. We listen, make changes, and grow together to be the best team we can be.

• This is not an office job! You must love to interact with staff and guest! You must want to be on the line and in the trenches with the kitchen crew, behind the bar pouring a drink, or bussing a table is needed. You are ahead of every issue; our vendor shorted us a case of potatoes? Awesome that you sent Ricky to the store to get some for service! That couple at the chef’s counter is really into the energy of the kitchen, you made them feel like a rock star with that little treat you brought over to say hello. Servers, yep those are the real front line soldiers, you have their back, “what else can I do for you” rolls of your tongue like “hello”. You’re not too proud to rock the dish pit or mop a floor if needed. You get the job done and love doing it. This is the energy where you live and thrive.

• This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You must keep the team on track, energized and focused. The team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise.

• Other Responsibilities: Of course, you are a superstar. The team works like one well-oiled machine, and everyone loves you. But you have other talents too. This is a business after all. You know financial statements inside and out and adapt daily to meet those needs. You manage duties like schedules, labor controls, inventory, and cost controls.

• Attributes for success: You will be leading a large team and constantly interacting with team members, guests, and clients. All of that takes hard work and a keen eye. At the heart of it all means your passion for impeccable cuisine and service is matched by some key traits: motivation, time management, multi-tasking, self-starting, quick thinking, dedicated to success, able to handle & execute multiple projects all while being driven, positive and focused.

Position Key Requirements:

• Candidates must have previous management experience.
• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments.
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all team members.
• Creativity and innovation are essential!
• Product knowledge, yeah you must know what you are talking about. If you don’t know it, you research it so you can train the staff properly.
• Ability to think outside the box and approach all issues with a completely fresh approach
• Find solutions before problems arise.
• Must be able to obtain state health department certificate for food safety and sanitation, alcohol serve-safe, CPR/First Aid certification required.
• Passionate about sanitation, take pride in running a superb sanitary operation.
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Comply with all safety and health department procedures. The kitchens and bars need to be clean, organized, and sanitary. Proper temperature procedures are always in place.
• Actively offers performance appraisals both verbally and written to the team members.
• Able to change direction and work on multiple project aspects at once as needed.
• Enthusiastic, passionate, able to enthuse and motivate others
• Leadership ability and behavior consistent with Pella Signature’s Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
• Must be able to stand for long hours and travel up and down stairs.
• Must be able to lift at least 35lbs+ repeatedly throughout the day and carry the weight while using a staircase.