Airline Customer Service Representative - Grand Island, NE
Job description
Trego-Dugan Aviation (TDA) is looking for an enthusiastic, flexible individual interested in joining our Grand Island, NE Team at the GRI Station!
GENERAL PURPOSE OF JOB:
Customer Service Representatives works with team members to provide outstanding customer service and ground support to arriving/departing aircraft, crew members, and passengers.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Delivering exceptional customer service experience to private, military, and corporate aviation clientele.
- Arranging aircraft services including fuel orders and aircraft movements safely and efficiently.
- Arranging personal services including hotel accommodations, catering orders, and ground transportation.
- Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
- Processing sales transactions, fuel tickets, and meter sheets.
- Updating vehicle inventory and Total FBO to reflect daily activity.
- Working closely with all team members and crew members to ensure customer needs are met.
- Shuttling passengers and crew members safely to terminal or hotel as requested.
- Professionally communicate over a Unicom and two- way radio.
- Performing other duties as assigned.
PHYSICAL DEMANDS:
Must be able to lift 30lbs and this is mostly indoor position with sitting and standing for 8 hours.
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