Job description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:
The Analytics & Innovation (Ai) department focuses on solving bold business problems and connecting dots across the enterprise to benefit employees, customers and shareholders. The objective of the team is to make analytics accessible, available, fast, repeatable and scalable. We partner with a variety of business units (e.g., Airport Operations, Technical Operations, Network Planning, Revenue Management, Crew, Catering, Contact Centers, HR Systems, etc.) to add new value through collaborative innovation, transformation, process improvement, organizational change, mathematical modeling, statistics, data science and research. The Analyst role includes the following responsibilities: The Analytics & Innovation department focuses on solving complicated business problems and connecting dots across the enterprise to benefit employees, customers and shareholders. The objective of the team is to make analytics accessible, available, fast, repeatable and scalable. We partner with a variety of business units (e.g., Airport Operations, Technical Operations, Network Planning, Revenue Management, Crew, Catering, Contact Centers, HR Systems, etc.) to create new value through collaborative innovation, transformation, process improvement, organizational change, mathematical modeling, statistics, data science and research. The Analyst role includes the following responsibilities:

Leverage data from a variety of sources to analyze business performance, identify areas of opportunity and deliver concrete insights to operations leaders and front-line personnel
Partner with business collaborators to identify key initiatives and engage data analytics team members to complete delivery of sustainable solutions to business problems, using data analysis, advanced analytics and data engineering standard methodologies
Test data and/or applications to validate data accuracy/quality
Track small to medium-sized projects from conceptualization to completion, including helping to create project roadmaps, project plans and requirements documentation
Lead status meetings and manage frequent status communication to business partners, IT teams and senior leadership as required

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):
Bachelor's degree in quantitative field (engineering, business analytics, information systems, aviation management or related degree)
Proven ability in analytical role (analysis, information science, data visualization or other relevant quantitative fields)
Passionate about data analytics, strong strategic and critical thinking, problem-solving skills
Experience working with large datasets and reporting or visualization tools, ability to tell a story using data
Ability to communicate complex quantitative concepts in a clear, detailed and practical manner
Familiarity with database interface tools, SQL and programming concepts
Must be legally authorized to work in the United States for any employer without sponsorship
What will help you propel from the pack (Preferred Qualifications):
Analytics, engineering, operations or airline experience preferred
Experience with Tableau, Spotfire or other data visualization tools preferred
Experience with statistical analysis and modeling, statistical tools and concepts (R, SPSS, SAS) preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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