Application Integration Specialist C/ Sr. (Application Developer C/ Sr.) – ISC Technology Services (Hybrid Eligible) Application Developer C Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.

ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/

This position will report to the Sr. Manager of Unified Communications & Collaborations, and will provide application development and integration support for the PennFlex Phone enterprise voice service, and other UC (Unified Communications) services including Contact Center, E911, E-Fax and service security. The Application Specialist will develop software and scripts to accomplish various tasks including; monitoring systems and services; maintenance of existing UC services, integrating in-house and vendor services; evaluation of new network service technologies; & testing software and implementing feature release plans. The purpose of this position is to help to identify opportunities, increase the visibility and support for new and expanding IT collaboration services and to ensure services are managed reliably, efficiently and continue to support the mission and business needs of ISC and the University.

• Develop, maintain, and support various software: full stack web applications, in-house API frameworks, in-house and 3rd party service integrations, Linux systems operation and management scripts, reporting and monitoring scripts, and UC media applications.
• Execute the day-to-day development activities by participating in design review, script and application development, review and implementation.
• Perform secure coding practices on database-driven, API, and/or network-based applications.
• Responsible for monitoring and administering applications, services, and systems.
• Provide third tier end-user support involving advanced troubleshooting.
• Collaborate with systems analysts, engineers, developers and other technical team member to design systems and understanding limitations, capabilities, performance requirements and interfaces of technical solutions.
• Supports team efforts in the collaboration with ISC Technology Services colleagues to develop and implement UC service strategies and implementation plans to align with the rest of ISC’s goals and services.

• Design, develop, maintain, and support various software: full stack web applications, in-house API frameworks, in-house and 3rd party service integrations, Linux systems operation and management scripts, reporting and monitoring scripts, and UC media applications.
• Execute the day-to-day development activities by participating in design review, script and application development, review and implementation.
• Perform secure coding practices on database-driven, API, and/or network-based applications.
• Responsible for monitoring and administering applications, services, and systems.
• Provide third tier end-user support involving advanced troubleshooting.
• Collaborate with systems analysts, engineers, developers and other technical team member to design systems and understanding limitations, capabilities, performance requirements and interfaces of technical solutions.
• Supports team efforts in the collaboration with ISC Technology Services colleagues to develop and implement UC service strategies and implementation plans to align with the rest of ISC’s goals and services.
• Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
• Provide regular contact with UC venders on software and feature release planning, work with campus Local Support Providers and the central ISC Client Care team on rollouts of US ISC services
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.

• Bachelor of Science or related Engineering field and 2 to 3 years of experience or equivalent combination of education and experience with a minimum of 2 years of experience working with Software as a Service (SaaS) and web-based applications is required.
• Strong software engineering skills and a basic understanding of IP networking concepts is required.
• Must have proven track record in troubleshooting a wide variety of problems, sometimes with limited background knowledge.
• Must have strong customer service focus and excellent verbal and written communication skills.
• Basic understanding of voice technology preferred.
• Proficiency with Unix scripting is required.
• Strong knowledge of working with remote Unix systems via SSH and developing applications on them via remote terminal or local IDE clients (preferably with RedHat).
• Experience working with full stack applications (back-end & front-end development).
• Strong foundation in software engineering using languages (preferably PHP, Perl, and Python) with database-driven & API-driven network applications.
• Experience with web services and API using SOAP, REST, and custom network sockets programming.
• Experience with front-end design using HTML, CSS, JavaScript, and JQuery.
• Proficiency with databases including running database clients, building SQL queries, and designing schema, (preferably with MySQL and/or Oracle).
• Experience with scripting languages (UNIX/Linus Shell, Perl, Python, JavaScript, PHP etc.).
• Working knowledge of the OSI model.
• Working knowledge of core IP telephony protocols, such as SIP/SIPS signaling, RTP/SRTP, codecs, endpoint management, vulnerability assessment / remediation, and encryption is a plus.
• Experience with multimedia design and engineering is a plus
• Experience configuring and managing Unix systems where applications are deployed is a plus.
• Proficiency with web servers for deploying and maintaining web apps and services using Apache, Tomcat, NGINX, and/or Node.js is a plus.
• Experience with modern, responsive front-end platforms like Angular(JS) and React is a plus.
• General experience with Voice over IP, or eFax solutions is a plus.
• Experience using full stack web frameworks like Django and CakePHP is a plus.
• Knowledge of industry compliance like HIPAA, FERPA, PCI, and E911 regulations is a plus.

• Bachelor of Science or related Engineering field and 3 to 5 years of experience or equivalent combination of education and experience with a minmium of 3 years of experience working with Software as a Service (SaaS) and web-based applications is required.
• Strong software engineering skills and a basic understanding of IP networking concepts is required.
• Must have proven track record in troubleshooting a wide variety of problems, sometimes with limited background knowledge.
• Must have strong customer service focus and excellent verbal and written communication skills.
• Basic understanding of voice technology preferred.
• Proficiency with scripting on Unix systems is required.
• Strong knowledge of working with remote Unix systems via SSH and developing applications on them via remote terminal or local IDE clients (preferably with RedHat).
• Experience designing and developing complex, full stack applications (back-end & front-end development).
• Strong foundation in software engineering using languages (preferably PHP, Perl, and Python) with database-driven & API-driven network applications.
• Experience using full stack web frameworks like Django and CakePHP.
• Experience with web services and API using SOAP, REST, and custom network sockets programming.
• Experience with front-end design using HTML, CSS, JavaScript, and JQuery.
• Proficiency with web servers for deploying and maintaining web apps and services using Apache, Tomcat, NGINX, and/or Node.js.
• Proficiency with databases including running database clients, building complex SQL queries, designing schema, and maintaining database servers (preferably with MySQL and/or Oracle).
• Knowledge of secure coding principles like OWASP Top 10.
• Knowledge of common internet and networking protocols is a plus: TCP/IP, DNS, DHCP, SMTP, SSH, TLS, SSL Certs, HTTPS, SNMP.
• General experience with Voice over IP, or eFax solutions is a plus.
• Experience with multimedia design and engineering is a plus .
• Experience with modern, responsive front-end platforms like Angular(JS) and React is a plus.
• Knowledge of industry compliance like HIPAA, FERPA, PCI, and E911 regulations is a plus.

Philadelphia, Pennsylvania Information Systems and Computing $51,824.00 - $109,535.33

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.