Job description

Quest Financial is seeking qualified candidates for an ASSISTANT BRANCH MANAGER for our client located in the Morrow, GA area.

• This is a full-time position with FULL BENEFITS offered!
• Hours: Monday - Friday 8-5
• Pay: $50 - 60k per year depending on experience

The Assistant Branch Manager is responsible for customer service fulfillment within the branch, which includes lobby management, researching, and resolving complex customer service matters, determining policy exceptions, ensuring operational excellence and compliance within the branch. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Bank’s Approach and aligns with the Bank’s Mission, Vision, Purpose, Experience Expectations, and Values. Other duties and projects as assigned.

Essential Functions, Duties, and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
• Supervises the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance
• Recruits, trains, coaches, leads, schedules, motivates, and evaluates the work of a team which may include Tellers, Personal Bankers, Universal Bankers, Head Tellers, and Travel Bankers
• Responsible for optimizing use of resources to meet operational needs of the branch
• Demonstrates effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning
• Oversees the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence
• Manages branch safety, security, and compliance
• Protects against criminal or fraudulent activity, risk or exposure
• Performs regular audits of vault and teller cash with proper documentation
• Represents the Bank in business development efforts and at networking and community functions
• Maintains knowledge of banking products, programs, services, and promotions
• Leads or co-facilitates training and staff meetings
• Provide backup support to other branches as needed
• Approves policy exceptions within authorized limits
• Responsible for achievement of branch objectives, sales and service objectives as set by Bank leadership
• May perform all sales and service functions of the branch as needed
• Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team
• Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty
• Always acts in the best interest of the customer when offering additional products and services

Required Knowledge, Skills and Competencies:

• Highly motivated team-player with ability to develop and maintain collaborative relationships
• Strong written and verbal communication skills
• Knowledge of branch operations
• Knowledge of banking policies and procedures
• Intermediate PC proficiency
• Intermediate proficiency in Google Docs and Microsoft Office products

Industry and Work Experience:

• 3 or more years of retail banking experience
• Supervisory or leadership experience
• Successful sales management and business development experience
• Experience in branch operations
• Experience in consumer credit

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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