Job description

DESCRIPTION
If you are looking for a way to branch out and build roots in a new career, then come join our family at Braintree! Whether your goals are short or long term, we have limitless opportunities for growth and avenues for you to explore. Our leadership is here to help you realize your potential and feel supported every step of the way! Our company has been building sustainable growth and it starts with people like YOU!

Our Hospitality branch is dedicated to ensuring our guests have the best possible experience!

Imagine if you were planning a family vacation and what factors you consider when deciding on a destination to relax & recharge…

• How would you want your family to be cared for?
• What memories would you take with you?
• What does “Next Level” service look like for you?

This is what hospitality is all about!

SUMMARY
Work to maintain hotel quality standards and ensure our guest have a clean, pleasant, and quality experience during their stay with us. We work in a faced paced, high energy, multifaceted industry and being excited about providing guests this quality experience is key! Don’t worry, you will never be in it alone! We work as a team and cultivate a type of “work family” that you can depend on.

BENEFITS

• Travel Perks (Affordable travel for YOU!)
• Optional Daily Pay (Faster Pay)
• Flexible Schedules (Work around YOUR needs)
• Health/Life Insurance (Peace of mind)
• 401k (Long-term planning)
• Paid Time Off (You earned it!)
• Dental/Vision
• Employee Assistance Program
• Referral Program

SUPERVISORY
Actively contribute to the overall operation of the hotel, providing strong leadership. Influence and account for cost structure, quality standards, culture, and guest satisfaction. Assist the General Manager in leading, supporting, and clearly communicating goals and expectations that embodies the Braintree Hospitality service culture.

ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Braintree Hospitality’s culture
• Ensure all departments are profitable and maintain strong working relationships
• Delegate authority and assign responsibility to reporting managers and supervisors; and supervise work activities of their departments
• Ensure direct report staff receive proper training for each position, including safety training and standard operating procedures
• Conduct regular department meetings
• Manage human resources functions of their reporting departments by controlling turnover, motivating employees, focusing on employee development and retention
• Respond to guest/employee requests and complaints timely, efficiently, appropriately and in a friendly manner
• Manage the sourcing, interviewing, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction
• Prepare weekly schedules for all departments
• Assist in creating and ensure a realistic and attainable strategic business plan that defines operational goals and profitability objectives
• Participate in the sales efforts and processes at the hotel, when required

QUALIFICATIONS & EXPERIENCE

• Associate degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (required), or equivalent combination of education and experience
• Two to four years’ experience in hospitality industry (required), five to seven years’ experience (preferred)
• Previous supervisory experience (required). Previous hotel “brand” experience (preferred)
• Possess advanced knowledge of hospitality industry and business management fields
• Basic to advanced knowledge of labor analysis and monthly financial analysis
• Knowledge of sales process, client base, and general market knowledge
• Knowledge of revenue management and ability to successfully forecast business on both short-term and long-term basis

SKILLS & INTANGIBLES

• Proficiently speak, read, write, and comprehend the English language (required); ability to speak other languages (desired)
• Strong written and verbal communication skills
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems (preferred)
• Ability to work independently with minimal supervision and desire to participate as part of a team
• Lead by example for all team members
• Ability to assess/evaluate team member performance in a fair and consistent manner
• Ability to study, analyze and interpret complex activities and/or information to improve new practices or develop new approaches
• Able to work in fast paced environment
• Able to prioritize, organize, and manage multiple tasks

OTHER
Assistant General Manager may be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require overnight travel, nights, weekends, and holidays.

EQUAL OPPORTUNITY EMPLOYER
Braintree Hospitality is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap, or veteran status

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Redmond, OR 97756: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Preferred)

Work Location: One location

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