Job description

The Assistant General Manager supports the General Manager in directing and coordinating activities of multiple departments, including: guest room services, guest services, food and beverage, maintenance and sales. The Assistant General Manager operates according to company policies and procedures to maximize profits, minimize expenses and ensure guest satisfaction.

ESSENTIAL FUNCTIONS

• Serve in the role of General Manager when he/she is absent from the business and perform duties specific to that position.
• Coordinate activities in multiple departments, including: guest room services, guest services, food and beverage, maintenance and sales.
• Adhere to all company policies and procedures and ensure that staff adheres to the aforementioned to meet business goals and objectives.
• Review and approve the daily sales report and other company reports ensuring accuracy and timely distribution.
• Review and approve all department payables ensuring accuracy and compliance with the budget.
• Assist the General Manager in addressing and resolving daily operational issues to ensure guest and hotel satisfaction.
• Inspect guest rooms and common areas regularly to ensure the highest standards are met for guest satisfaction, maximized profits and minimized expenses.

OTHER FUNCTIONS * Prepare for and attend management meetings as necessary.

• Serve as a positive, property ambassador to external and internal audiences.
• Coordinate company events to encourage inter-department involvement according to established policies and procedures.
• Conduct site visits to ensure sites are adhering to company policies and procedures and guests are satisfied.

SUPERVISORY FUNCTIONS * Perform payroll function for all departments ensuring timely and accurate disbursement of wages. Track all vacation requests ensuring fair and accurate distribution of time off.

• Hire and terminate staff as needed according to established company policies and procedures.
• Develop and coach staff for overall business improvement and high employee performance.
• Oversee training for staff in multiple departments, including: guest room services, guest services, food and beverage, maintenance and sales according to established policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
LANGUAGE SKILLS * Above average ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Above average ability to write reports, business correspondence, and procedure manuals.
• Above average ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

REASONING ABILITY * Above average ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Above average ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

MATHEMATICAL SKILLS * Above average ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

• Above average ability to apply concepts of basic algebra and geometry.

TECHNICAL/COMPUTER SKILLS * Working knowledge of Microsoft Office (particularly Excel, Word and PowerPoint) and proficient computer skills.

• Ability to learn to use a computer property management system.

OTHER SKILLS and ABILITIES * Above average problem solving skills to resolve disputes.

• Above average ability to handle multiple tasks simultaneously.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires the ability to move within/between departments or facilities.
• This position requires the ability to sit for long periods of time, as well as moderate mobility on a daily basis.
• This position requires the ability to review items closely.
• This position requires the ability to speak and hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is that of a fast-paced, deadline-oriented office environment.
• This position may, from time to time, require a flexible work schedule.
• Frequent use of a computer and other office equipment is required.
• This position requires working independently.
• This position requires working and interacting with other team members.
• This position involves frequent face-to-face interaction with employees, both in person and over the telephone.
• This position requires subjection to hazardous chemicals and/or materials on a regular basis.

Job Type: Full-time

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Youngstown, OH 44505: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: In person

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