Assistant Operations Manager
Job description
POSITION SUMMARY: Oversees janitorial operations to ensure service requirements are met in accordance with contractual agreements. Manages the service delivery teams to ensure client satisfaction. This would be an evening shift with weekends rotating.
ESSENTIAL FUNCTIONS:Daily job responsibilities/functions to include, but not limited to, the following:1. Oversees teams consisting of all hourly associates.
2. Verifies contract requirements and quality standards are met on a daily basis for accounts.
3. Develops and maintains relationships with account contacts to ensure customer requirements are met to achieve complete customer satisfaction.
4. Responds to customer inquiries and responds to account issues by recommending and implementing timely solutions.
5. Reports to Operation Director on the status of accounts and all operational concerns.
6. Completes and administers supply, equipment, consumable and chemical inventories.
7. Continuously improves efficiency of cleaning operations at assigned buildings and adheres to or exceeds budgets of account.8. Sources, screens, hires and trains new and existing employees.9. Ensures training programs are implemented, tracked and verified.10. Completes quality assurance and client relation duties as required.
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:· Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
- Customer Service - Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
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