Summary:

The Associate Director of Operations, Clinic Services leads the division’s Regional Managers in providing quality, timely, cost effective disability evaluation services to our clients. The Associate Director establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Reviews, analyzes, and evaluates business procedures.

Essential Duties and Responsibilities:

Operations:

• Manages team leaders to ensure the achievement of QTC goals and objectives including quality; timeliness; customer service and cost
• Maintain effective working relationships with all customers, gaining feedback and modifying operations to ensure happy customers.
• Execute compliance and implements policies and procedures that will improve day-to-day operations.
• Ensures leadership, budget, operational and contractual performance goals are met.
• Ensures work environments are adequate and safe.

Leadership:

• Effectively manages the employee lifecycle to including recruitment, employee training and employee career development. Provide day to day leadership through communication, coaching and mentoring, project management and delegation to the multiple team leaders and their corresponding employees
• Communicates and explains new directives, policies, or procedures to Operations Managers; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale.

Provider Relations:

• Promote communication between team leaders and providers (doctors in QTC network) and provide support and direction as necessary
• Works with Provider Relations Vice President and Team Leaders to manage provider recruitment and utilization

Client & Claimant:

• Ensures service to our clients is superior in quality and timeliness
• Communicate with exam coordinators, claims adjusters and/or designee to best serve the client

Procedural Development:

• Must continually strive to improve processes and procedures
• Communicate with operations and other departments company-wide to ensure the use of best practices and the standardization of processes and procedures
• Seek methods of automating recurring processes. Find ways to increase profitability and encourage team to do so

Financial:

• Manages the teams as a small business unit to ensure financial goals are achieved.
• Have the business sense to make great deals with the right partners, vendors, suppliers, and customers to ensure her/his business succeeds.

Competencies:

• Superior written, verbal and visual communications skills.
• Strong negotiation and project management skills.
• Experience in developing and managing a budget.
• Must have exceptional interpersonal skills and the desire to work in a dynamic and fast-paced environment.
• Must be willing to travel as needed.
• Proven ability to work effectively in a team environment.
• Proven ability to execute multiple tasks efficiently and effectively.
• Must be able to delegate effectively.

Education and/or Experience: (includes certificate & licenses)

• Bachelor’s Degree from an accredited college in Business, Science, or a related discipline, or equivalent experience/combined education
• Master’s Degree or equivalent experience preferred
• Minimum 10 years of experience leading multiple teams/departments and supervision of team managers
• Client relations management experience
• Budgeting and project planning experience
  • Experience in health related field working with medical professionals preferred
  • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

**PAY RANGE**

$117,000- $129,000 Annually- The actual pay rate may vary based on candidate's geographical location.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Experience

• 10 year(s): Minimum 10 years of experience leading multiple teams/departments and supervision of team managers
• Operations management, budgeting and project planning and implementation experience

• Experience leading remote teams to perform at a high level

Education

• High School Diploma or better
• GED or better
• Bachelors or better

• Masters or better

Skills

• Project Management
• Provider Relations
• Written Communication
• Verbal Communication
• Problem Solving
• Organization
• MS Office
• Interpersonal
• Forecasting
• Customer Service
• Critical Thinking
• Computer Literacy
• Change Leadership
• Collaboration
• Builds Relationships
• Analytical

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)