Associate First Notice of Loss Representative
Service Center Ops-East
20 Blackstone Valley Place, Lincoln, RI 02865

Want to work for a company where doing good is what we do?
The feeling is mutual.

Our office located in Lincoln, RI is seeking an Associate FNOL Representative. This entry-level position involves providing exceptional customer service through the handling of inbound and outbound telephone service calls for our First Notice of Loss section. Additional duties include assisting with our roadside assistance and glass programs.

Salary:

This position provides an annual salary of $37,994 to $41,793 ($19.48 - $21.43/hr) plus a 10% shift differential providing an equivalent annual rate of pay of $41,793 - $45,972 ($21.43 - $23.58/hr.). Shift differential compensation is considered variable compensation and applies only when working eligible schedules. This is subject to change, based on future schedule changes. Amica reserves the right to modify your schedule based on business needs which could impact the shift differential.

Now offering a $2,500 Signing Bonus for new candidates! To qualify for the Signing Bonus, applicants must have started their position on or after 6/1/2021 or have accepted a position no later than 2/28/2023. The Signing Bonus will be structured in two, gross, equal lump sum payments. The first $1,250 bonus payment will be issued on the last pay date of the month following the employee’s successful completion of the orientation period (generally the 1st of the month following three complete months of employment). The second $1,250 bonus payment will be issued on the last pay date of the month following the employee’s six-month anniversary from the date of hire. Signing Bonus payments are subject to Federal, State, and Local taxes where applicable. Amica reserves the right to withhold Signing Bonus payments due to potential job performance and/or dependability concerns.

Schedule:

The 37.5-hour work week schedule will be Monday through Friday from 3:00 PM to 10:30 PM, working every other Saturday 3:00 PM to 10:30 PM, and a weekday flex (day off) to be determined.

Work from home may be available up to two days a week once trained to work independently.

Responsibilities:

• Providing exceptional customer service through telephone contact for our First Notice of Loss section
• Gain customer trust and respect by establishing and maintaining effective relationships
• Assisting with roadside assistance and glass programs as needed

Qualifications:

• High school diploma or equivalent education required
• Excellent interpersonal and communication skills
• Excellent computer keyboard skills (35 wpm) as well as letter writing and computer processing
• Required to obtain state insurance licenses as needed and meet continuing education requirements. Comprehensive training is provided.
• Previous insurance background is a plus

Perks and Benefits

• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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