Symetra has an exciting opportunity to join our Agency Services team as an Associate Policy Administrator!

About the role

As an Associate Policy Administrator, you will support the new business and/or various customer service and contract administration functions to in-force Life, Disability and Self Insured Medical Stop Loss business. You’ll also provide service and support to Premium, Commission, Underwriting, Claims and Field sales/service teams.

Responsibilities

• Responsible for systems set up for Stop Loss.
• Creation of contract/certificates/administration agreements, and amendments of in force contract, and any other contract documents needed for Group Life, Disability and Medical Excess Loss Products.
• Analyze documents submitted and policy admin system (PASR/ESL), determine if additional information is needed. Administration of in force contracts for Benefits Life, Disability and Medical Stop Loss products to include policyholder list bill updates, renewals, agent of record, etc.
• Responsible for daily management of work assignments ensuring appropriate communications, and that deadlines and Service Level Agreements are met.
• Obtain and maintain basic knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, medical underwriting, system administration, amendments, etc.
• Responsible for daily management of work assignments ensuring appropriate Communications, and that deadlines and Service Level Agreements are met.
• Provide customer service via the Benefits 800 phone line to policyholders, broker/agents, sales team etc.
• Understanding and application of guides for Broker/Agent and TPA appointments for contract renewal and Broker of Record changes.

What we offer you

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

$21.63 hourly

• High School Diploma required
• One year of work experience in a fast paced and team environment
• Excellent oral/written communication, customer service, and interpersonal skills
• Strong Planning, Prioritizing, Organizational skills
• Detail orientation with high level of accuracy
• Ability to learn and apply a complex system and set of rules and guides
• Ability to multi-task and deliver results in a fast-paced, deadline driven environment
• Demonstrate initiative and self-motivation skills
• Knowledge of Microsoft applications, Word, Excel and Access

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit www.symetra.com/careers.

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