At Your Service Operator - Sheraton Mission Valley San Diego Hotel
Full Time
San Diego, CA 92108
Posted
Job description
What you will be doing
- Makereservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
- Processall changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
- Dispatchall guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
Pay Rate: $16.30/hr
What we are looking for
- High work ethic and self-initiative
- Proven experience with strong customer service skills
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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