Job description
Splash back to the 1950s and 60s for endless family fun at Universal’s Cabana Bay Beach Resort. From the moment guests arrive, they are taken back to the iconic beach resorts of the era. Complete with a 10-lane bowling alley, two massive pools and even a lazy river, there’s something for everyone to enjoy at this family-friendly hotel.
Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.
Job Specific
- Stocks and maintains supplies in all service areas
- Inspects and prepares all service ware prior to use
- Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
- Greets guests in a polite professional manner according to Loews standards
- Suggestively sells menu items to guest so as to enhance the dining experience
- Prepares food item presentations according to guidelines and delivers to the guest.
- Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
- Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
- Assists, as required, in preparation of served items
- Maintains cleanliness and sanitary condition of all service and public areas
- Performs all side work duties as assigned
- Ensures that perishable stock is rotated
- Provides excellent customer service at all times
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately
- Carries trays of food to tables
- Assists in the presentation and sale of retail items
- Assumes accountability for retail products
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with Loews Hotels standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with Loews Hotels standards, policies and rules
- Recycles whenever possible
- Remains current with Loews Hotels information and changes
- Complies with Loews Hotels uniform and grooming guidelines
- Records all aspects of guest order accurately and enters into computer
- Prepares and presents accurate and complete guest check
- Collects monies due or applies charges to credit card or guest account using POS terminal
- Completes end of shift revenue report and cash deposit
- Handles all transactions accurately and in accordance with established procedures
- Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies
Qualifications
- Basic computer skills
- Knowledge of and experience in food preparation
- Excellent guest service skills
- Ability to work flexible schedule to include weekends and holidays
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