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Job Description

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OVERVIEW

Ten-X, a CoStar Group Company, is the world's largest online commercial real estate marketplace, conducting more transactions via an online auction format than any other platform in the world. Ten-X recently surpassed $24 Billion in closed transactions, averaging between $2-3 Billion in closings each year since inception in 2009. Ten-X assists commercial owners and brokers in selling and closing transactions through worldwide marketing campaigns and a best-in-class process which provides transparency, efficiency and expedited selling and closing time frames.

As an Auction Support Specialist, you will be responsible for customer assistance and engagement through our various inbound communication channels and approving prospective buyers to bid on the Ten-X platform. The role serves as the primary contact for bidder registration and is responsible for resolving common inbound customer issues as received through Ten-X’s customer service lines and chats. This includes engaging clients to gather and input proof of funds and organizational documents.

The Auction Support Specialist remains primarily available for customer assistance and engagement through our various inbound communication channels. The role is responsible for serving as a generalist, tasked with resolving most common inbound customer issues while providing white-glove service that illuminates the Ten-X value proposition. Along with serving as a first point of contact for inbound inquiries, this role will identify/capture prospective inbound leads for our sales channels

RESPONSIBILITIES

• Register prospective buyers to bid by reviewing and approving proof of funds, lending commitments, and organizational documents.
• Handle case by case escalations to determine proof of funds provided that fit outside company standards.
• Manage and process defaulted bidders and facilitate defaulted bidder reinstatement process.
• Be able to multitask, prioritize, and demonstrate good time management skills.
• Being able to resolve the most common issues/aspects/objections while delivering a stellar customer experience.
• Being equipped to converse intelligently about the Ten-X platform while guiding user through the most common aspects.
• Enter customer information into the customer relationship management system and assign prospects to sales channels as needed.
• Identify, communicate, and troubleshoot any technical issues or concerns that arise.
• Escalate matters to technology team to work through and fix any concerns.
• Support internal partners and stakeholders with all registration related items. This requires an in-depth overall understanding of the entire Ten-X platform.

BASIC QUALIFICATIONS

• Bachelor’s degree required.
• Proficient in Microsoft applications including Excel, Word, PowerPoint, and Outlook
• Demonstrated ability to leverage tools, processes, training and coaching to improve the customer experience.
• Strong Customer service orientation.
• Solid interpersonal communication skills particularly telephone etiquette skills.
• Time management and prioritization.
• Multitasking proficiency

PREFERRED QUALIFICATIONS AND SKILLS

• Background in a call center, mortgage servicing and or real estate preferred.

WHATS IN IT FOR YOU:

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
• Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it - see why our team chose to work at and stay at CoStar Group: