Job Description:

Role Summary/Purpose:

The AVP, IT Credit Initiatives Scrum Master will be responsible for leading multiple agile scrum teams executing on development for Strategic Initiatives within the Credit organization, PRISM ARTs , and PRISM Large Solution. They will foster agile behavior and be a servant leader and coach to their team/s. They will assist their self-organizing teams in achieving their goals/commitments by facilitating discussions/meetings, collaborating across the company, removing roadblocks, maintain the teams focus, and foster continuous delivery/improvements.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Support SAFe Core Values, apply SAFe Principles, & implement/follow SAFe practices.

• Manage diverse IT team consisting but not limited to- application architects, Data Engineers, developers, QA, UX designers, and outsourced vendors

• Support Scrum & or Kanban

• Collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team’s PI Commitments

• Manage Iterations & PI- keeping order, process, delivery, and priorities accurate & on time

• Work with Product Owner/s and team to ensure that deliverables and feedback is completed in a timely manner and meeting the iteration timelines

• Support the agile teams & Release Trains/Solution to shape requirements, define, build, test, demo, & deployment, and release/post release efforts

• For agile management, ensures that the repository management platform/s capture & adhere to SYF IT PMO policies/standards & align with the applicable Release Train/Solution working agreements. These include but are not limited to development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities, assurance tasks & release/post release validation

• Automated build verification testing, and automated deployment

• Create platforms and environments for solution demos and user acceptance testing

• Facilitate the technical aspects of collaboration with third parties, such as data or service providers and hosting facilities

• Communicate and facilitate effectively & timely across agile teams, release trains/solution, and the organization

• Conduct SAFe Ceremonies which support individual teams & the Release Train/Solution. This includes the following but is not limited to: Daily Stand Ups, Backlog Grooming, Sprint Planning, Demos/Reviews, Retrospectives, IA efforts, PI Planning Events

• Facilitate meetings, foster Agile behavior, remove impediments, and maintain the team’s focus

• Generate progress reports: Burn down chart, iteration stats/velocity, and PI goals

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 2 years of Technology experience or equivalent leadership program experience or in lieu of degree High School Diploma/GED and 4 years of IT experience, experience in developing and implementing information systems and project management experience

• Minimum of 2 years of experience in developing and implementing information systems

• Minimum 2 years of experience in project management and/or scrum master with strong understanding of Agile.

Desired Characteristics:

• Strong knowledge of Agile practices

• Working knowledge of Scrum and Scrum tools (e.g. Jira)

• Good listening and communication

• Problem solver – Conflict resolver

• Collaborative and team building, fostering team engagement, ownership and accountability

• Facilitates consensus and encourages open discussion to identify all facets of the product delivery

• Facilitation (discussions, meetings)

• Planning and organization skills

• Mentoring, coaching, training and encouraging

• Situation awareness (identify impediments, assess efficiency)

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented.

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives

• Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts

• Desire to work in an open, collaborative and fast-paced environment

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 75,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

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