Job description

Position Summary
The Metropolitan Airports Commission is seeking a Badging Specialist to provide support to the Airport Police Department's Badging Office. This position is responsible for providing daily security and access badging services to airport tenants, contractors, vendors, and airline personnel. Responsibilities include badge issuance, document verification, database and records administration, security training, financial transactions and reconciliation, and fingerprinting.

The Ideal Candidate – The ideal candidate will have experience providing quality in-person customer service and the ability to adapt to frequent interruptions while completing tasks with a high level of accuracy.

Status – This is a full-time, benefit eligible position. Typical work hours are Monday-Friday 7 a.m.-3:30 p.m. Hours may vary slightly and may include occasional evenings or weekends as needed.

Pre-employment Background – The pre-employment background for Badging Specialist is very thorough and may require up to four weeks to complete. Successful candidates must pass this comprehensive background check and be able to obtain a Security Identification Display Area (SIDA) airport badge.

To apply: * click the "Apply" link located just above the position description, log-in and follow the instructions provided.*

Questions regarding this position can be directed to Robin.Layer@mspmac.org or 612-713-8725. Applications will be accepted until 3:00 p.m. Tuesday, September 20, 2022.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability or you have questions regarding the application process, contact the Diversity Department at 612-726-8196 or recruiting@mspmac.org.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nationality, or disability.

Position Description
ACCOUNTABILITIES AND FUNCTIONS

*
Verify badge applications for accurate information

• Review identification for validity and accuracy for citizens and non-citizens
• Enter data and maintain electronic and paper records systems
• Fingerprint new applicants
• Process and reconcile financial transactions
• Prepare reports, forms, and correspondence
• Other various office duties as assigned

Position Requirements
COMPETENCIES
Individual Contributor (IC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with focus on continuous improvement
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Two or more years of in-person customer service experience
• Two years or more of experience answering phones, filing, copying and record keeping
• Experience in checking credentials or documents for validity and data accuracy
• Ability to maintain focus and adapt to frequent interruptions in a fast-paced customer-oriented environment
• Strong written and verbal communication skills
• Proficiency in data entry
• Basic math skills
• Basic skill level using Microsoft Outlook
• Ability to maintain strict confidentiality
• Willing and able to work extended hours and weekends as required
• Ability to stand for extended periods of time

DESIRABLE QUALIFICATIONS

• Two years’ experience in a security-related environment
• Associate degree in security, business, or related field
• Previous badging/fingerprinting experience
• Knowledge and experience with MSP badging procedures
• Previous airport experience
• Experience training or speaking in front of groups of people
• Ability to communicate in a second language

Job Type: Full-time

Pay: $24.22 - $33.42 per hour

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