GENERAL PURPOSE

Responsible for assisting banquet house persons in the setting up, cleaning, servicing and maintenance of banquet equipment, function rooms and related service areas, ensuring guest satisfaction, the achievement of company standards, safety policies and profit maximization.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Review the BEO and day work assignments with supervisor.
• Set-up duties relative to preparing for functions.
• Assist house persons in physical set-up, cleaning and arrangement of tables and equipment according to BEO specifications while adhering to standards of job safety.
• Monitor and ensure all SOPs, policies, procedures and regulations are followed while performing duties and guest related activities.
• Inspect all function rooms - check each room for completeness.
• Assist in refreshing rooms during breaks.
• Receive and issue packages for guests for related functions.
• Properly maintain, store and secure all banquet equipment.

OTHER DUTIES/RESPONSIBILITIES

• Assist banquet servers as needed.
• Complete work orders on any damaged equipment for repair.
• Able to read, write and speak English.
• Possess leadership skills.
• Good physical condition.

Skills

• Excellent hearing is necessary to communicate with supervisor, co-workers, guests.
• Excellent vision necessary to ensure rooms are cleaned, set-up according to BEO.
• Excellent verbal skills are necessary to communicate with supervisor, co-workers and guests.
• Excellent literacy is necessary to read and understand instructions on BEOs.

Abilities

• Lifting trays, dish racks, glass racks, etc. - 20 - 40 lbs.
• Pushing carts, Queen Marys, hotbox, portable bar - 50 - 100 lbs.
• Carrying trays, dish racks, glass racks, etc. - 20 - 40 lbs.
• Bending/kneeling - ability to bend to lower level cabinets and lift trays.
• Mobility - maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.

Education/Formal Training

High school education or equivalent.

Experience

One to three years’ experience as banquet house person.

Material/Equipment Used

Chemicals/Agents used: Cleaning agents for silver, stainless steel and floor surfaces.

Protective clothing: slip resistant footwear worn approximately 100% of scheduled shift.

Operate coffee machine, ice machine, refrigerator, vacuum cleaners.

Environment

Inside 95% of 8 hour shift.