Job description
Baldwin Wallace University
Department of Human Resources
Barista
Department: Food Service
Incumbent:
Classification: Service Worker (B)
Status: Part-time, Non-exempt
Work Schedule: Monday-Friday, Weekend Rotation, Special Events and or Holidays, Open year round
Date:
Control#:
Job Summary and Mission:
This job contributes to Baldwin Wallace University’s Starbucks success by assisting the store team in executing store operations during scheduled shifts. This position consists of working with team members so they can create and maintain the “Starbucks Experience” for our customers. The barista is responsible for modeling and acting in accordance with BW Starbucks guiding principles and follows proper HACCP procedures.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of BW Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating efficiently.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipes and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Delivers legendary customer service to all customers by acting with a “customer comes first” attitude and connecting with the customer.
- Creates a positive environment by providing clear, specific, timely and respectful feedback to team’s supervisory member on shift to ensure operational excellence and to improve performance.
- Ensure the delivery of legendary customer service for all customers and consistency of products. Reinforces Starbucks policies and procedures.
- Maintain cleanliness by following proper sanitation procedures with equipment, work area and proper food handling, as mandated by HACCP regulations. Help to keep refrigeration units organized and stock rotated.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety & security, to ensure the safety of all team members.
- Follows all cash register policies and ensures proper cash management practices are followed.
- Maintains regular and consistent attendance and punctuality.
- Promotes good personal hygiene by following proper sanitation methods and appropriate dress standards. Presents a neat, clean appearance.
- Be responsible for notifying a Supervisor or Crew Leader if you have any problems with day to day issues of customers, served items, recipes, meals or if you need help. Complete cleaning assignment regularly. Report needed repairs on equipment. Assist in the development of new employees and student employees.
- Check and record all appropriate temperatures as required.
- Use initiative to help your department run efficiently, make decisions, and take responsibility for your assigned area. Communicate with others to relay pertinent information. Promote good public relations by always offering the best possible service.
Required Knowledge, Skills and Abilities
Must be Servsafe food handler certified
- Ability to read, write and accurately follow oral and written instruction.
- Basic accounting skills. Knowledge of proper use of cash register, receiving and distributing money
- Able to work independently as well as with team.
- Able to multi-task and direct diverse groups of employees
- Good communication skills-written and verbal
- Ability to follow crew leaders or supervisor’s direction
- Team player
Conditions of Employment:
Must successfully complete a 90 calendar day probationary period. Must pass a criminal background check!
Working Conditions and Physical Requirements:
Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, cleaning chemicals and/or loud noises. Considerable physical activity. May require handling of objects that can weigh up to 50 lbs. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
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