BDC Representative

Full Time
Marlow Heights, MD
Posted
Job description

Ourisman Chevrolet of Marlow Heights is looking for the right candidate to join our Business Development Center (BDC).


Qualifications:

  • Ability to sound professional and patient, and “have a smile in your voice” when on the phone
  • Must possess and create a strong sense of urgency
  • Overall knowledge of automotive sales and service department operations
  • Maintain an enthusiastic, high-energy personality throughout the workday.
  • Strong organizational skills and leadership abilities
  • Familiarity with dealership CRM and DMS systems
  • High school diploma/GED
  • Basic computer skills
  • Dealership BDC experience
  • Must have valid driver's license

Responsibilities:

  • Oversee daily BDC department operations
  • Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
  • Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
  • Understand buying profiles and patterns of typical telephone prospects
  • Run daily/weekly/monthly reports and track results
  • Record and listen to customer calls
  • Determine which customers to contact based on current marketing initiatives
  • Review performance and develop staff
  • Interface with other department heads
  • Participate in dealership management meetings
  • Must be able to work on weekends

Benefits:

  • Earning potential of $45,000 to $95,000+ (depending on experience)
  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • 8 hour shift


About Us

In 1921, Benjamin Ourisman opened a Chevrolet dealership in Washington. At the start of World War II, Ourisman Chevrolet was the largest auto dealer in the U.S. Today, Ourisman Automotive Group has grown to over 17 locations and is still owned and operated by the 4th generation of the Ourisman family. Mr. Ourisman’s standards have set the bar high as “Every customer has to be completely satisfied, every time. We want them to come back and we’ll do whatever is necessary to reach that goal.”

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