BDC Representative
Job description
Ourisman Chevrolet of Marlow Heights is looking for the right candidate to join our Business Development Center (BDC).
Qualifications:
- Ability to sound professional and patient, and “have a smile in your voice” when on the phone
- Must possess and create a strong sense of urgency
- Overall knowledge of automotive sales and service department operations
- Maintain an enthusiastic, high-energy personality throughout the workday.
- Strong organizational skills and leadership abilities
- Familiarity with dealership CRM and DMS systems
- High school diploma/GED
- Basic computer skills
- Dealership BDC experience
- Must have valid driver's license
Responsibilities:
- Oversee daily BDC department operations
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
- Understand buying profiles and patterns of typical telephone prospects
- Run daily/weekly/monthly reports and track results
- Record and listen to customer calls
- Determine which customers to contact based on current marketing initiatives
- Review performance and develop staff
- Interface with other department heads
- Participate in dealership management meetings
- Must be able to work on weekends
Benefits:
- Earning potential of $45,000 to $95,000+ (depending on experience)
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
About Us
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