Carter’s, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter’s and OshKosh B’gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, www.cartersoshkosh.ca, and www.carters.com.mx. The Company’s Child of Mine brand is available at Walmart, its Just One You brand is available at Target, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter’s is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.

Baby Clothing, Kids Clothes, Toddler Clothes | Carter's

Shop for baby clothing, baby necessities and essentials at Carters.com, the most trusted name in baby, kids, and toddler clothing. Shop our selection of cute baby & kids clothing.

Primary Job Duty: Support benefit plan administration for U.S. and Canada. Responsible for reviewing and assigning employee email escalations, and administering Service Milestone, Community and New Parent benefit programs. Process invoices and coordinate onsite events (e.g., flu shots).

Internal Benefit Program Administration (50%)

• Review U.S. and Canada email inboxes multiple times per day, assigning follow-up to appropriate benefit team members and answering common inquiries within 48-72 hours for all benefit plans.
• Providing employees with excellent customer service and creating cases with benefit administrators and insurance providers on behalf of employees when required.
• Coordinate Service Milestone program processes and ad hoc Leadership/HR reports (awards time off or commemorative gift to those who reach 5-year milestones of service).
• Process New Parent Benefit requests, including 529 Plan Contributions, New Parent Gift Cards and Grandparent’s Day Off requests.
• Review and approve submissions for Community Benefits (Matching Gifts, Carter’s In the Classroom program requests).

Invoice Payment, Onsite Events and Special Projects (50%)

• Complete timely submission, budget tracking, auditing and reconciliation of department operational and vendor/program invoices in SAP.
• Assist or escalate payroll benefit deduction inquiries to appropriate HR/team member.
• Support compliance and reporting projects.
• Coordinate on-site benefits, including flu shot program.
• Support Commuter and Carter’s Perks benefits program administration, including metrics/reporting, communications, and policies.

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY

• Daily consulting and communications with Carter’s employees, vendors, HR partners, legal, payroll and shared services teams.
• Communicate with HR partners/managers to provide up-to-date information on employee benefit matters. Include legal department or ERISA counsel as needed.

secondary functions (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)

• Support HR/Benefits special projects as needed based on department needs.

JOB requirements (minimum competencies required for job performance)

• Excellent customer service skills, supporting both internal and external customers.
• Able to manage multiple projects with varying deadlines.
• Detail oriented with strong analytical and problem-solving skills.
• Strong communication skills (oral and written).
• Strong organizational skills.
• Strong MS Office skills (especially Excel) with proven ability to quickly learn other required systems. HRIS and Benefits Admin system experience preferred.
• Must maintain complete confidentiality at all times.

prior work experience and educational requirements

• 2+ years benefits administration or human resources experience preferred.
• Bachelors degree required.
• Experience in a retail environment and with customer service preferred.
• Experience working with benefits administration systems and Workday for payroll/HRIS preferred.
• Working knowledge of benefit regulations (e.g., ERISA, FMLA, HIPAA, COBRA and ACA), with ongoing management of regulatory developments. Retirement Plan knowledge a plus.

PHYSICAL DEMANDS

• The employee may be required to push, pull, lift, and/or carry up to 10 lbs.
• As the future of work evolves, so do we, in a hybrid model where this role allows for a combination of in-office and remote work.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.