Job description

Are you a detail-oriented person with the compassion and patience needed to improve lives? Leon Medical Centers is currently seeking someone with your qualities! We pride ourselves in providing exceptional medical services and patient care and want you to join our family.

Customer Service Representative Job Essentials

• Receives and screens all customer inquiries and complaints in a professional, courteous, and caring manner.
• Records patient contacts, including resolution or actions taken. Transfers caller to appropriate party following established conferencing procedures.
• Shows genuine concern for the caller's needs and problems; maintains open channels of communication for feedback, compliments, and complaints; provides a level of comfort to the caller in showing them that they are dealing with a well-trained professional.
• Schedules and cancels physician appointments. Records time and date of physician appointments in computer system. Calls patient if there are any changes in the appointment schedule.
• Provides excellent service to our callers that consistently exceeds expectations.

Primary duties may include, but are not limited to the above summary.

Leon Medical Centers is Miami's leading healthcare services provider serving Medicare patients since 1996. An Equal Opportunity Employer/Disability/Veteran.

SKILS AND REQUIREMENTS

• Fluent in English and Spanish.
• High School Diploma or equivalent.
• One year of customer service or customer relations experience
• Excellent verbal and written communication skills.
• Ability to work effectively independently and in a team environment.
• Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Language:

• English (Required)
• Spanish (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.