POSITION TITLE: Front Desk Associate

REPORTS TO: Health Services Director

POSITION SUMMARY: Provide general office management and work closely with Health Services Director to ensure the efficient operation of VIP Health Services department.

POSITION DESCRIPTION:

• Schedule, maintain, and manage all appointments for Providers.
• Re-schedule all “No Show” appointments daily.
• Cancel and reschedule all appointments when a Provider calls out.
• All patient demographic and structured data should be updated as required daily.
• Keep track of all patients waiting to be seen.
• Check client insurance status on a daily basis and update insurance status in ECW.
• Scan/ make a copy of the patient’s insurance card/ ID into their ECW chart.
• Answer all incoming calls and route them appropriately.
• Manages and controls confidential documents including personnel, in/out going correspondences, institutional and historical documents.
• Collect co-payments, prepare deposits for finance, and distribute metro cards.
• Scan all labs, and all patient documents into patients ECW account daily.
• Coordinate and order supplies necessary for department operation.
• Email all residential counselors before 3pm, and call residences/clients two days before scheduled appointments.
• General office duties, including but not limited to filing incoming correspondence, dissemination information to appropriate parties and maintaining files that contain patient’s applications in accordance with office procedures.
• Ensure confidentiality of records is maintained as per regulations.
• Serve as a liaison between Health Services, and other VIP modalities and outside agencies.
• Maintain good working relationships with all staff, clients and visitors.
• Additional duties as assigned by the Clinical Director.
• Attends all meeting and annual in-services as required or mandated.

POSITION QUALIFICATIONS:

• Knowledge of behavioral health services
• Minimum two years related work experience
• Strong organizational, communication, and interpersonal skills.
• Computer Skills – Using computers and computer systems to set up functions, enter data or process information.
• Documenting/Recording Information – Entering, transcribing recording, storing, and maintaining information in written or electronic form.

. Fluent in Spanish

JOB SETTING:

• Must possess sight, hearing and digital senses or use prosthesis that will enable the essential functions of the job to be completed.

NOTE: This description reflects management’s assignment of the essential functions. It does not restrict the tasks that may be assigned. Tasks are subject to change at any time due to any reasonable but necessary conditions.