Job description
Overview:
This is a 100% remote position. Candidates must reside in driving distance to Albuquerque, NM. Responsibilities:
The Bilingual Intake Associate position is a direct report to the Patient Intake Manager and is the recipient and filter of information from multiple departments who will in turn be a single contact for the new client for all communication, updates and concerns.
This is a 100% remote position. Candidates must reside in driving distance to Albuquerque, NM.
- Serve as the point of contact for new client referrals and guide families through the intake process and beginning services
- Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine availability of services
- Obtain benefits and eligibility information by contacting the funding source/insurance company and help the family understand their plan details
- Work closely with the authorizations coordinator who will assist the client in the insurance approval process
- Enter all referral and new client information into several databases including but not limited to Central Reach, M-Files, and Active Campaign CRM
- Engage prospective clients to complete all necessary paperwork required to commence services
- Routinely maintain all intake team tracking documents as directed
- Follow all Standard Operating Procedures relating to the intake of new clients, as directed by team Lead, Manager and Director.
- Answer and transfer, as appropriate/necessary, all incoming calls
- Check intake voicemail and take messages as needed
- Monitor incoming marketing campaign and email referrals
- Distribute incoming intake faxes to appropriate department/personnel
- Filing client reports, authorizations, etc. and saving them to the appropriate corresponding file on the network
- Additional responsibilities as requested by Intake/Clinical/Authorizations Departments
- Remote position for candidates who reside in Albuquerque, NM
- Spanish bi-lingual highly preferred
- High School Diploma required
- A minimum of 2 years prior administrative experience in an office setting
- Excellent upbeat telephone skills and ability to handle multiple incoming phone lines
- Excellent customer service skills
- Exceptional communication skills
- Strong software proficiency with Microsoft Office Suite (Word, Excel, and Outlook)
- Ability to quickly learn new software programs as needed
- Proven ability to multi-task, prioritize and organize effectively
- Strong attention to detail, accuracy, and follow-through
LEARN Behavioral offers competitive compensation and a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement.
LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.
COVID Message:
The health and well-being of our clients, staff, and community are of the utmost importance to LEARN Behavioral. With the continued presence of COVID-19, we are committed to providing our essential services to clients, while maintaining safety for everyone. Please consider our practices on Face Coverings, Daily Health Screenings, and Employee Vaccinations below before applying for one of our open positions:
- Face Coverings – LEARN follows the CDC’s guidance and in most locations, face coverings are optional. There are a few exceptions where continued use of face coverings, such as local county and/or payor mandates, is required. Please note that as the CDC guidance changes, LEARN’s face covering practices will also change.
- Daily Health Screenings – We follow local county guidelines, and may adjust this practice as COVID-19 cases in your area increase/decrease.
- Employee Vaccination – Employees are encouraged to be vaccinated against COVID-19, as vaccination may be a requirement in the future to comply with Executive and State/Local or Payor vaccination mandates.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.