Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Ensure consistent, accurate, repeatable, and scalable process for customer invoicing. Support billing staff in the timely and accurate creation of all customer invoices. with questions and issues. Identify and communicate opportunities to reduce the impacts of inconsistent processes and data. Resolves complex billing issues involving multiple areas with a focus on contractual requirements, servicing and billable expense. Manage and review all contract change orders to ensure they are billed properly and to proactively address any potential anomalies.

Essential Functions:

• Manage and ensure timely and accurate billing for all contracted customers

• Manage and ensure accuracy of product and pricing configurations

• Develop and maintain adequate process controls to enable accurate revenue reporting

• Document and report on variances along with causes

• Develop and maintain key metrics, including billing quality, billing timeliness, and billing disputes

• Develop and maintain a billing onboarding process for new contracts and amendments

• Ensure daily team operations and all aspects of performance management

• Holds regular staff meetings to communicate changes in process, business results, organizational changes, or environmental changes

Qualifications

Education:

• Bachelor’s degree in Accounting/Business

Certifications, Accreditations, Licenses:

• None

Relevant Work Experience:

• 4 years in related field (including data science)

• Experience with contracts and government invoicing a plus

Special Knowledge, Skills and Abilities:

• Excellent analytical, problem solving, and process improvement skills

• Microsoft Office proficient; Strong Excel skills

• Ability to work well with all levels of employees through both written and verbal interpersonal communication skills

• Excellent problem-solving skills

• Organized and detail oriented

• Strong verbal and written communication

• Self-motivated

• Solid knowledge of fundamental accounting principles

• Ability to work well with all levels of employees through both written and verbal interpersonal communication skills

• Ability to work on multiple projects at the same time

Supervisory Responsibility:

Revenue Assurance Analyst(s)

Work Environment:

Flexible hybrid and/or work from home

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job: Finance

Primary Location: United States-Illinois-Lisle-US Headoffice

Work Locations US Headoffice (1002_US Headoffice)2601 Navistar DriveLisle, 60532

Organization United States Bus

Schedule Full-time

Employee Status Regular

Job Level Manager

Job Shift Day Job

Travel No

Req ID: 222396