Job description

POSITION SUMMARY

The Branch Manager (BRM) is responsible for the day-to-day management of company operations for its assigned branch location(s). This person will exercise management principles to ensure profitability, control and track assets, and communicate company philosophy and objectives to the staff and community. The Branch Manager is responsible for achieving cultural, operational, and financial goals as set by the company.

The Branch Manager is expected to train, develop, and cultivate staff to achieve superior performance results. This person is expected to periodically self-assess its own performance levels and to self-sharpen skills and abilities. The Branch Manager will be a visible part of company management and portray itself as such professional leadership in all situations.

This position reports directly to the Chief Operating Officer of the company and is functionally accountable to members of the Core Leadership Team (CLT) for their respective areas. The Branch Manager must ensure that its assigned branch location(s) operate efficiently and effectively during established business hours and that adequate functions and services are performed properly during non-business hours as needed (such as on-call, emergencies, disaster situations, et al).

EXPERIENCE & EDUCATION

High school diploma or equivalent; college degree preferred. 3-5 years of relevant healthcare or management experience preferred. Must have a valid, state-issued driver’s license with a good driving record. May be required to obtain additional training or licenses or certifications, depending upon job assignments. Position requires acceptable drug screen and background investigation; additional routine or random screening may be performed as deemed necessary by the company.

SKILLS & ABILITIES

Knowledgeable of medical billing practices, eligibility and insurance requirements, and billing reimbursement. Commitment to service excellence and superior performance. Solid verbal and written skills. Effective and engaging communicator with ability to achieve desired performance results through branch employees. Organized, structured, and resourceful in carrying out branch responsibilities. Professionally postured in both behavior and physical appearance. Strong interpersonal and rapport-building skills; respectful and polite in all interactions. Able to physically lift, carry, and move equipment. Able to safely drive and operate a vehicle. Efficient use of technology and software. Self-motivates and self-sharpens. Able to delegate effectively, but also able to perform job functions of branch employees when necessary and in order to maintain/sharpen skills. Able to manage time effectively and to display deductive problem-solving skills. Effective decision-making and ownership of results. Participation in on-call rotation for the company.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Achieve operational, financial, and cultural performance results as defined by the company

· Manage all employees under the assigned branch location(s), ensuring that all employees adequately perform their job functions

· Oversee various personnel functions including hiring, discipline, new hire orientation, performance evaluations, development of staff, and terminations

· Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements; maintain compliance governing or accrediting agencies

· Review financial statements, operational and management reports, sales volumes, outstanding tasks, goals/budgetary progress, key performance indicators, and other data/information with frequency in a manner that tracks and reviews progress and achievements

· Maintain current knowledge of and ensure compliance with company policies and procedures; respond to complaints and incidents promptly and report through proper channels in a timely fashion

· Manage relationships with employees, vendors, physicians, and other referral sources.

· Maintain a high level of engagement and satisfaction with patients, referral sources, and branch employees

· Call upon referral sources to maintain positive working relationships with key accounts and to promote the company and its offerings; build strong relationships with sales staff to ensure that sales and marketing objectives are met

· Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion

· Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)

· Ensure that daily accounting and/or reconciliation of activities and assets is performed, reviewed, and documented

· Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene

· Responsible to perform other duties as assigned by management

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What is your salary requirement?

Experience:

• Customer service: 1 year (Preferred)
• Management: 2 years (Preferred)

Work Location: One location

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